Hi all.
So I'm totally stumped, and in need of help.
We have just had a new internet connection set up at our new flat. Its cable from telstraclear NZ. They provided us with a modem (motorola sb5101i) with a single ethernet port.
When the technician came to set up the nets, he made sure it was working by hooking up one of our laptops, entering the manual IP info which we must use (i assume the modem isn't DHCP compatible), and the laptop connected fine and now has a working internet connection.
However, we can't get any of our other systems to work. We all have PCs (4 of us), all running windows 7 and using on board networking via ethernet. at first we tried connecting a switch so we could all hook up at once. However none of the other system could connect to the network, so we tried individually connecting up all of these systems. Still though, we cannot get a connection (either using the provided IP info, or asking to to auto fetch via dhcp).
When one of the PCs is connected via ethernet, we can sometimes connect to the network, though sometimes we get an error, usually to do with an IP conflict or problem connecting to the DNS server. In all instances though, none of the other systems get an active internet connection, and only rarely even connect to the local area network.
After over an hour on the phone to the telstra tech support, the only thing i have ascertained is that we should be able to hook these systems up, either via the switch or directly to the modem. and get a connection. there is a problem somewhere, possibly with the modem itself. they have escalated our problem but we still haven't heard back.
any suggestions or info would be great, since all 4 of us are tech geeks, and we are all stumped. We have ordered a new router, in the hopes it will resolve some of our issues, but we are pretty sure its with the modem and so unlikely to be fixed so easily.
so yeah, anything you can offer would be great.
thanks guys.
So I'm totally stumped, and in need of help.
We have just had a new internet connection set up at our new flat. Its cable from telstraclear NZ. They provided us with a modem (motorola sb5101i) with a single ethernet port.
When the technician came to set up the nets, he made sure it was working by hooking up one of our laptops, entering the manual IP info which we must use (i assume the modem isn't DHCP compatible), and the laptop connected fine and now has a working internet connection.
However, we can't get any of our other systems to work. We all have PCs (4 of us), all running windows 7 and using on board networking via ethernet. at first we tried connecting a switch so we could all hook up at once. However none of the other system could connect to the network, so we tried individually connecting up all of these systems. Still though, we cannot get a connection (either using the provided IP info, or asking to to auto fetch via dhcp).
When one of the PCs is connected via ethernet, we can sometimes connect to the network, though sometimes we get an error, usually to do with an IP conflict or problem connecting to the DNS server. In all instances though, none of the other systems get an active internet connection, and only rarely even connect to the local area network.
After over an hour on the phone to the telstra tech support, the only thing i have ascertained is that we should be able to hook these systems up, either via the switch or directly to the modem. and get a connection. there is a problem somewhere, possibly with the modem itself. they have escalated our problem but we still haven't heard back.
any suggestions or info would be great, since all 4 of us are tech geeks, and we are all stumped. We have ordered a new router, in the hopes it will resolve some of our issues, but we are pretty sure its with the modem and so unlikely to be fixed so easily.
so yeah, anything you can offer would be great.
thanks guys.