Hi , this area that you are talking about is for people to voice there opinions about support from manufacturers correct? I just mentioned the same thing, kinda off topic I must admit... in the new march SBM area. What made me mention this was the choice of the ASrock board. I asked the question if there was an area of Tom's that had review's of Hardware Companies customer service / support and if not could it be possible to start something like that.
I searched the forum for customer reviews not thinking to search support and I completely overlooked this section at the bottom of the forums.
My thing is as i said in the SBM discussion which was not prolly the best place to voice this opinion, but some of these companies make great products but, customer service sucks...(i'm talking PC hardware here only)
I'm seeing quite the trend of ppl especially mainsteam or budget users sacraficeing what could be better preformance for products with better customer service...example many Asus boards beat comparable priced EVGA boards hands down and boards like the ASrock extreme that was well reviewed here beat many boards as was demonstrated in the last SBM i belive it was. EVGA forums in particular, ppl deal with crappy bios's willingly b/c of faith that eventually they will release a better bios than the premature one the boards ship with. THAT's LOYALTY
( i was more pleased with the customer service on my 750i ftw mobo than i was all the bios revisions myself )
Sorry for such a long post but i think this area of the forum was a great attempt that was grossly miss-used and would hate to see it totally killed. So many ppl rely on Newegg for reviews then shop around for best prices...and performance reviews such as covered here is a great resource but i feel is only half of what your paying for bc customer service and support should be equal to that performance.
It would be great IMO if there was an area of the forum that was soley reviews of Hardware Companies customer service
I know this is a very respected forum and it commands the attention of these companies. Maybe if a little light was shed on some bad practices some of these manufacturers would improve what we are paying for which is not only performance but good support and them honoring warrenties and of course decent customer service. Yes I want my cake and I would love to eat it too
I think a customer review opinion topic could be a very good area if it was split well into catagories ( no other site has it ) maybe even something simple like a ranking system so long winded posters such as myself dont clog it up with complaints.
other than that sorry to butt into your discussion to re-work or kill this area
any questions or comments please respond either here or send me a message