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Sysaid mailbox

Last response: in Networking
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December 6, 2010 1:40:26 AM

Any idea how I would set up a mailbox on an SBS Enterprise system for use of SysAid so the local users could send me help requests via the system? XP 2003 Enterprise

More about : sysaid mailbox

December 7, 2010 12:09:30 PM

Hi
Please note that if you wish to define an inbox that will convert your incoming mail into service requests/incidents - that can be done from the application from :
>>Preferences>>Integration>>Email > click add or modify an exiting email inbox

You can select one of the following protocols :p OP3, MAPI or IMAP
Specify the mail server host name
Your user/email and password
If you are using a secure SSL - Mark the relevant checkbox.
Please verify that the following ports are opened :
For POP3 - port 110
for IMAP - port 143
For Secure IMAP (IMAP4-SSL) - port 585
For IMAP4 over SSL (IMAPS) - port 993
For Secure POP3 (SSL-POP) - port 995
For MAPI 135

Eyal Cohen
SysAid CSS Team Leader
Toll Free (US): 800-686-7047 | Fax (US): +1 617 507 2559
Tel: +972 3 533 3675 | Fax: +972 3 761 7205
1 Hayarden St., P.O. Box 1142, Airport City, 70100, Israel
>> http://www.sysaid.com

December 8, 2010 8:02:53 AM

Hello All,

You could also feel free to contact us using SysAid Forum
http://www.ilient.com/Sysforums/forums/home.page

or contact us form available on our website.
our support team will be happy to assist you in any way we can.

Sarah Lahav
Head of SysAid CSS team
Toll Free (US): 800-686-7047 | Fax (US): +1 617 507 2559
Tel: +972 3 533 3675 | Fax: +972 3 761 7205
1 Hayarden St., P.O. Box 1142, Airport City, 70100, Israel
>> http://www.sysaid.com

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