NZXT

[mighttuss]

I was cleaning the dust out of my case. The front of the case pops off this way you can clean out the dust. Well the fro9nt of the tower fell and brock the power button. So I wrote NZXT about a replacement part. They replyed back stateing they send the part in 14 days. Well I did not hear no more from them,and no replacement part. In my book NZXT blows and will be the last they every get a dime from me. So if other are planning on useing a NZXT case,our parts. You might think about for what I'm about to post is emails from them and me. NZXT blows!



----- Original Message -----
From: "Michael Hurley" <hurley40403@windstream.net>
To: "Michael Hurley" <hurley40403@windstream.net>; "NZXT RMA" <rma@nzxt.com>
Sent: Friday, February 03, 2012 8:42 PM
Subject: Re: Message from NZXT Website: michael hurley


>I can not believe this. Your Company tell me to wait 14 business days to
> receive my part. This is Feb 2,2012. I was going to order more parts for
> other PC builds. But NZXT your company has very bad reviews and complaints
> from other... I going to make sure other as well no how your company works.
>> ----- Original Message -----
>>From: "NZXT RMA" <rma@nzxt.com>
>>To: <hurley40403@windstream.net>
>>Sent: Tuesday, December 13, 2011 10:39 AM
>>Subject: RE: Message from NZXT Website: michael hurley

> ----- Original Message -----
> From: "Michael Hurley" <hurley40403@windstream.net>
> To: "Michael Hurley" <hurley40403@windstream.net>
> Sent: Wednesday, January 25, 2012 12:51 PM
> Subject: Re: Message from NZXT Website: michael hurley
>
>
>> DeaR NZXT
>> I not heard from you all about my part that I asked about getting replace.
>> Other then the message you sent back to me. Tuesday, December 13, 2011
>> 6:51 PM and todays date is Jan 25,2012 witch is well passed 14 business
>> day! I like to have the part I requested to be shipped so I can turn my
>> computer on.
>> Thanks!
>> ----- Original Message -----
>>From: "NZXT RMA" <rma@nzxt.com>
>>To: <hurley40403@windstream.net>
>>Sent: Tuesday, December 13, 2011 10:39 AM
>>Subject: RE: Message from NZXT Website: michael hurley
>
>> Dear NZXT Customer,
>>
>> Please allow us to ship out your replacement request out of our
>> facility within 1-14 business days. You will be notified with a tracking
>> number once your item has been shipped. Thank you for your patience.
>>
>> -----Original Message-----
>> From: Michael Hurley [mailto:hurley40403@windstream.net]
>> Sent: Tuesday, December 13, 2011 6:51 PM
>> To: NZXT RMA
>> Cc: michael hurley
>> Subject: Re: Message from NZXT Website: michael hurley
>>
>> I do not have a invoice as proof of purchase,cause thing get throwed away
>> after a few years.
>>
>> I just want to fix the button that power it on,cause now I having to touch
>> two wires together
>>
>> in order to get my pc to come on. I got the case 2 maybe 3 years ago so I
>> no
>> their will be no
>>
>> warranty on.(Unless your going to give me a Christmas gift) So could you
>> please tell me if you have the front of the tower on sale. I attached
>>
>> my owners manual but my towers is black...
>>
>> >>
>>
>> ----- Original Message -----
>> From: "NZXT RMA" <rma@nzxt.com>
>> To: <hurley40403@windstream.net>
>> Sent: Tuesday, December 13, 2011 10:39 AM
>> Subject: RE: Message from NZXT Website: michael hurley
>>
>>
>>> Dear NZXT Customer,
>>>
>>> Kindly provide us with a copy of your invoice as proof of purchase.
>>> All NZXT products under warranty will not be charged for additional
>>> parts.
>>>
>>> -----Original Message-----
>>> From: rma@nzxt.com [mailto:rma@nzxt.com]
>>> Sent: Monday, December 12, 2011 2:30 PM
>>> To: rma@nzxt.com
>>> Subject: Message from NZXT Website: michael hurley
>>>
>>>
>>> This mail is sent from NZXT Website.
>>> Sender: michael hurley
>>> Sender email: hurley40403@windstream.net
>>> Series: Classic Series
>>> Product: Alpha
>>> Country: North America
>>> Subject: Replacement Parts
>>> Message:
>>> I busted the power botton on my nemsis case,do you have the
>>> botton.Heck maybe you can just sale the hole front part of the tower?
>>>
>>>
>>
>> ----- Original Message -----
>> From: "Michael Hurley" <hurley40403@windstream.net>
>> To: "NZXT RMA" <rma@nzxt.com>
>> Cc: "michael hurley" <hurley40403@windstream.net>
>> Sent: Tuesday, December 13, 2011 6:50 PM
>> Subject: Re: Message from NZXT Website: michael hurley
>>
>>
>>>I do not have a invoice as proof of purchase,cause thing get throwed away
>>> after a few years.
>>>
>>> I just want to fix the button that power it on,cause now I having to
>>> touch
>>> two wires together
>>>
>>> in order to get my pc to come on. I got the case 2 maybe 3 years ago so I
>>> no
>>> their will be no
>>>
>>> warranty on.(Unless your going to give me a Christmas gift) So could you
>>> please tell me if you have the front of the tower on sale. I attached
>>>
>>> my owners manual but my towers is black...
>>>
>>> My address 192 Glades road apt 10
>>> Berea Kentucky
>>> 40403
>>> Name Michael Hurley
>>> Phone 1-859-228-0332
>>>
>>>
>>> ----- Original Message -----
>>> From: "NZXT RMA" <rma@nzxt.com>
>>> To: <hurley40403@windstream.net>
>>> Sent: Tuesday, December 13, 2011 10:39 AM
>>> Subject: RE: Message from NZXT Website: michael hurley
>>>
>>>
>>>> Dear NZXT Customer,
>>>>
>>>> Kindly provide us with a copy of your invoice as proof of purchase.
>>>> All NZXT products under warranty will not be charged for additional
>>>> parts.
>>>>
>>>> -----Original Message-----
>>>> From: rma@nzxt.com [mailto:rma@nzxt.com]
>>>> Sent: Monday, December 12, 2011 2:30 PM
>>>> To: rma@nzxt.com
>>>> Subject: Message from NZXT Website: michael hurley
>>>>
>>>>
>>>> This mail is sent from NZXT Website.
>>>> Sender: michael hurley
>>>> Sender email: hurley40403@windstream.net
>>>> Series: Classic Series
>>>> Product: Alpha
>>>> Country: North America
>>>> Subject: Replacement Parts
>>>> Message:
>>>> I busted the power botton on my nemsis case,do you have the
>>>> botton.Heck maybe you can just sale the hole front part of the tower?
>>>>
>>>>
>>>
>>
>

 

[mcnumpty23]

i would seriously remove

My address ******* road apt 10
>> Berea Kentucky
>> 404**
>> Name M********ley
>> Phone 1-85******332

and any other personal information--thats probably enough info to clone your id

 

[whatsthatnoise]

So they have a sloppy support, that promised you a replacement for something that isn't covered by warranty (first you have no invoice, second you broke it yourself).

Which means they tried to be nice, but obviously didn't go the whole way. Maybe some superior just face palmed about the matter and blew it of the table. Not a nice turn, but well ...

 

[mighttuss]

Yeh so many butt heads in the world. If you go back a read it again. I told them I would pay for noob. And I do not have to have a invoice for any thing if I say I going to pay for it. I did not post here at this forum for someone like you to be rude. But to tell others about how that company does business.If you will notice English language in what I posted (sale front part of tower.)

This mail is sent from NZXT Website.
>>>> Sender: michael hurley
>>>> Sender email: hurley40403@windstream.net
>>>> Series: Classic Series
>>>> Product: Alpha
>>>> Country: North America
>>>> Subject: Replacement Parts
>>>> Message:
>>>> I busted the power botton on my nemsis case,do you have the
>>>> botton.Heck maybe you can just sale the hole front part of the tower?

 

[mighttuss]

I just received this from them. Shows that Tomhardware forums along with Facebook has power to make a company our brake that company. Case on the broke case fixed.
Dear NZXT Customer,



----- Original Message -----
From: "NZXT RMA" <rma@nzxt.com>
To: "'Michael Hurley'" <hurley40403@windstream.net>
Sent: Monday, February 06, 2012 5:15 PM
Subject: RE: Message from NZXT Website: michael hurley


> Dear NZXT Customer,
>
> We apologize for the delay and trouble we have cause you regarding
> your case. For the trouble we have caused you we will like to give you a
> whole front panel and a couple of fans instead of just the button. Please
> allow us to do so and ship this rush to arrive at your home as soon as
> possible. Once again we apologize for the delay and hassle.

 

[randomkid]

That's well & good for you. Hope you get it as they promised. Keep us updated. Thanks.

 

[silverliquicity]

i would seriously remove

My address ******* road apt 10
>> Berea Kentucky
>> 404**
>> Name M********ley
>> Phone 1-85******332

and any other personal information--thats probably enough info to clone your id

Lol, giving bad people bad ideas, an nice observation.

 

[mighttuss]

Yeh I removed what you was talking about,my bad! I could not remove it with my cell phone....

 

[amuffin]

Dang their cases are still pretty good though.