G
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Archived from groups: alt.cellular.cingular (More info?)
I've been having some issues lately with bad reception and dropped
calls, and I've been dealing with our corporate rep to see if we can
solve the problem.
It's not solved, but I have to say it's been an incredibly good
experience so far. She's doing everything I've suggested to check up on
this, and has done so in a very timely fashion. Our agreed-upon next
step was to get me a different model phone, and she got that going right
quickly. (In fact, finding a new model phone for me is very impressive,
as I'm a blue customer.)
If the new model phone doesn't change anything for me, that will be VERY
telling in my situation. The only step left after that, if needed, is
to switch me from blue to orange. THAT will be the true test of how
well they're handling things, as I have a blue plan that's superb and
that I refuse to give up (and I also refuse to pay $18 per line to
switch from blue to orange, just on general principle). I might buy
orange equipment to replace my blue equipment, but that's about as far
as I would ever go.
Anyway, I know some of you have horror stories. I just thought I'd post
a counterpoint to those. Cingular does know *how* to take care of
customers, apparently, at least up to a certain point.
I've been having some issues lately with bad reception and dropped
calls, and I've been dealing with our corporate rep to see if we can
solve the problem.
It's not solved, but I have to say it's been an incredibly good
experience so far. She's doing everything I've suggested to check up on
this, and has done so in a very timely fashion. Our agreed-upon next
step was to get me a different model phone, and she got that going right
quickly. (In fact, finding a new model phone for me is very impressive,
as I'm a blue customer.)
If the new model phone doesn't change anything for me, that will be VERY
telling in my situation. The only step left after that, if needed, is
to switch me from blue to orange. THAT will be the true test of how
well they're handling things, as I have a blue plan that's superb and
that I refuse to give up (and I also refuse to pay $18 per line to
switch from blue to orange, just on general principle). I might buy
orange equipment to replace my blue equipment, but that's about as far
as I would ever go.
Anyway, I know some of you have horror stories. I just thought I'd post
a counterpoint to those. Cingular does know *how* to take care of
customers, apparently, at least up to a certain point.