- Apr 30, 2012
- 13
- 0
- 10,510
Hi guys,
I'm sorry if this question is mundane or has been answered to death, but I really did try finding an answer through Google and didn't really get anywhere. Here's my situation:
I have a 1.5-year-old Sony VAIO VPCF13E8E with 4GB RAM, 2x DDR3 2GB 532Mhz, and am running Windows 7 64-bit. I'm attaching a Speccy .txt with other details as well. Today I bought an 8GB stick of Corsair RAM, cmso8gx3m1a1333c9, (http://www.corsair.com/memory/laptop-memory-upgrades/value-select-8gb-ddr3-sodimm-memory-kit-cmso8gx3m1a1333c9.html). It fit in, the BIOS recognised it and started to boot Windows. It stuck on the "Starting Windows" screen, safe boot got stuck on classpnp.sys error and repair didn't help. I then inserted a Linux live USB and started Memtest86+. It also froze. If I quickly press C and limit it to only the first, old 2GB chip it works fine, but once I let it run over the new one it freezes again. I also tried removing all 2GB sticks and tried the new one by itself to same effect.
I went to Sony's website and found on their page for VPCF13E8E/H (I'm guessing it's a similar model, because mine doesn't have the /H at the end and is not in their database) and found this page: http://www.sony.de/support/de/product/vpcf13e8e_h/specifications . It's in German, but I'm guessing you know what most of it means anyway. Under RAM it says that the maximum supported amount of RAM is 8GB.
My question is what I should do about it. Is the RAM faulty or is my system somehow incapable of using it? Should I try returning it (not sure if that's even possible for unpacked RAM) or is there something I can do to fix the situation? I wonder about the veracity of the 8GB limit claim, because, as I mentioned before, the BIOS does detect the full 10GB and Memtest86+ successfully reports them.
Again, I really tried finding the answer, so please don't yell at me for not being technically literate enough or lazy.
Speccy file: http://hastebin.com/qayusumide.tex
I'm sorry if this question is mundane or has been answered to death, but I really did try finding an answer through Google and didn't really get anywhere. Here's my situation:
I have a 1.5-year-old Sony VAIO VPCF13E8E with 4GB RAM, 2x DDR3 2GB 532Mhz, and am running Windows 7 64-bit. I'm attaching a Speccy .txt with other details as well. Today I bought an 8GB stick of Corsair RAM, cmso8gx3m1a1333c9, (http://www.corsair.com/memory/laptop-memory-upgrades/value-select-8gb-ddr3-sodimm-memory-kit-cmso8gx3m1a1333c9.html). It fit in, the BIOS recognised it and started to boot Windows. It stuck on the "Starting Windows" screen, safe boot got stuck on classpnp.sys error and repair didn't help. I then inserted a Linux live USB and started Memtest86+. It also froze. If I quickly press C and limit it to only the first, old 2GB chip it works fine, but once I let it run over the new one it freezes again. I also tried removing all 2GB sticks and tried the new one by itself to same effect.
I went to Sony's website and found on their page for VPCF13E8E/H (I'm guessing it's a similar model, because mine doesn't have the /H at the end and is not in their database) and found this page: http://www.sony.de/support/de/product/vpcf13e8e_h/specifications . It's in German, but I'm guessing you know what most of it means anyway. Under RAM it says that the maximum supported amount of RAM is 8GB.
My question is what I should do about it. Is the RAM faulty or is my system somehow incapable of using it? Should I try returning it (not sure if that's even possible for unpacked RAM) or is there something I can do to fix the situation? I wonder about the veracity of the 8GB limit claim, because, as I mentioned before, the BIOS does detect the full 10GB and Memtest86+ successfully reports them.
Again, I really tried finding the answer, so please don't yell at me for not being technically literate enough or lazy.
Speccy file: http://hastebin.com/qayusumide.tex
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