Having a memory issue

So I'm not well versed in my current problem, I have 10gbs of RAM in my pc but 8gbs of it is "hardware reserved"
Any tips would be greatly appreciated!
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  1. Just realized I gave no info whatsoever! sorry!
    Windows 7 64 bit home premium sp1
    Processor: AMD A6-3600 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.1GHz
    Memory: 10240MB RAM
    Available OS Memory: 2032MB RAM
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