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PC Crash.... need help

Last response: in Graphics & Displays
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September 29, 2011 9:53:08 PM

Hi there, I have a problem with my PC where it crashes, that started to occur a while back, but it wasn't too frequent. I tried to re-install and that is not fixing the issue, and now it happens more and more.

I think it might be related to some graphical problem, but I am not sure, here are some pictures and info on my pc, if anyone can help...

http://s328.photobucket.com/albums/l338/AlainL_bucket/?...
http://s328.photobucket.com/albums/l338/AlainL_bucket/?...

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System Information
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Time of this report: 9/29/2011, 17:33:59
Machine name: DESKTOP
Operating System: Windows Vistaâ„¢ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc
System Model: XPS 630i
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8188MB RAM
Page File: 2594MB used, 13833MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_063010DE&REV_A2
Display Memory: 2544 MB
Dedicated Memory: 497 MB
Shared Memory: 2046 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dumx.dll,nvd3dum,nvwgf2umx.dll,nvwgf2um
Driver Version: 7.15.0011.8130 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 12/30/2008 22:43:00, 8611840 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4554-11CF-AC6C-3B2602C2CA35}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x063010DE
Revision ID: 0x00A2
Revision ID: 0x00A2
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_063010DE&REV_A2
Display Memory: 2544 MB
Dedicated Memory: 497 MB
Shared Memory: 2046 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: NEC 1740CX
Driver Name: nvd3dumx.dll,nvd3dum,nvwgf2umx.dll,nvwgf2um
Driver Version: 7.15.0011.8130 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 12/30/2008 22:43:00, 8611840 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4554-11CF-AC6C-3B2602C2CA35}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x063010DE
Revision ID: 0x00A2
Revision ID: 0x00A2

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Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10280249&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.6002.18005 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 4/11/2009 02:39:51, 275456 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x026D
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x0955, 0x000A
| | Location: Port_#0002.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| |
| +-+ HID-compliant device
| | | Vendor/Product ID: 0x0955, 0x000A
| | | Matching Device ID: hid_device

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x045E, 0x071D
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC718
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x045E, 0x071D
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC049
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC719
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 293.9 GB
Total Space: 608.4 GB
File System: NTFS
Model: SAMSUNG HD642JJ SCSI Disk Device

Drive: D:
Free Space: 1.0 GB
Total Space: 2.0 GB
File System: NTFS
Model: SAMSUNG HD642JJ SCSI Disk Device

Drive: Z:
Free Space: 1095.2 GB
Total Space: 1430.8 GB
File System: NTFS
Model: ST315003 41AS SCSI Disk Device

Drive: E:
Model: TSSTcorp DVD+-RW TS-H653F SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

Drive: F:
Model: ASUS DRW-24B1ST a SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

More about : crash

September 30, 2011 3:15:59 PM

I don't know much about hardware but I think this has happened due to some driver problems. I think you should update your drivers.
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October 1, 2011 11:46:09 AM

Ok, week-end is here so I have time to play with my PC, it turns out that my main video card is busted (I had two in SLI), I removed the main and put the secondary in place, and all is fine now.

Thanks for the help all
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Best solution

October 2, 2011 3:44:57 PM

You're welcome and its sad to hear that.
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October 2, 2011 7:26:29 PM

Well, good thing I had two, I never really used SLI, it was way overkill for my needs, and now with the secondary in the place of the primary, and the defective one out of the machine, my pc works very well and doesn't crash anymore.
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October 12, 2011 12:13:29 AM

Best answer selected by alainl_25.
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!