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No connectivity with modem

Last response: in Networking
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December 27, 2010 9:11:02 PM

Hi,

I'll keep this as simple as possible. I have a great connection, and it's through a router. 15Mbits down, 2MBits up.

So, currently I'm using my desktop with Windows 7 - I have one modem, and one router. The internet works. I take out the router, and wire the modem directly to my desktop, and I have no connectivity.

Things I've done to solve it:

-Turn off firewalls
-Turn off 3rd party software/anti-virus software
-Tried new Ethernet cable
-Restarted PC
-Disabled LAN and re-enabled


**UPDATE: Wired Laptop to modem. It worked, no problems. PC to modem, still having issues.

More about : connectivity modem

December 27, 2010 11:19:02 PM

have you tried restarting your modem after you connected the PC?
December 27, 2010 11:21:33 PM

yes, still no connectivity
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Anonymous
December 27, 2010 11:33:59 PM

Open a command prompt, type ipconfig/all and post the output here.
December 27, 2010 11:34:55 PM

is the MAC address of the router set to clone the MAC of your laptop?
December 27, 2010 11:37:04 PM

Emerald said:
is the MAC address of the router set to clone the MAC of your laptop?


I wouldn't know how to verify that, could you explain? The issue is on my desktop, by the way. The laptop was used to test the modems connectivity, and it worked. Windows 7 just can't seem to identify the modem I guess.

@grumpy9117: http://img218.imageshack.us/i/modemj.png/
Anonymous
December 28, 2010 11:31:29 AM

Did you check for a Proxy Server in Internet Explorer?
December 28, 2010 12:01:18 PM

I smell static IP.
Anonymous
December 28, 2010 4:53:17 PM

Psychoteddy said:
I smell static IP.


Check your nose! Did you even click on the link to the screen shot of ipconfig/all?
December 28, 2010 5:23:13 PM

Quote:
Check your nose! Did you even click on the link to the screen shot of ipconfig/all?


I smell failure.

(on my part)

My work here is finished.

December 28, 2010 5:25:47 PM

Quote:
Did you check for a Proxy Server in Internet Explorer?


Yeah, there's nothing there. I called my ISP last night, and it just seems like my modem just won't work without my router. The guys on the phone said they had no idea why, and to contact my PC's manufacturer...well, I built my PC, so who would I contact -_-

But, in any case...a technician came out today. He said he's aware of the issue, and it's been going around the area, but I really think he gave me a boatload of crap, because he didn't do anything. He said to give it 48 hours, and that if it persists, to call his personal number. I guess that's iron clad, since he gave me his personal info.

He also stated that whatever happens in respect to internet, is strictly an issue with the modem. It's a service issue. I don't know if that's a valid statement or not, but I guess I'll have to wait two days and see.

The reason I wanted to remove the router and hardwire directly into the modem is to reduce my latency in Aion. It's 500+ with Optimum Boost Service (30MBits Down/5MBits up)...speakeasy.net shows that both are reaching their peak speeds. Their servers are located in Texas, but my ping shouldn't be this high.
!