HP 9700 loss of DVD drive

[Mo Craft]

My dvd drive has gone missing over the past month and has come and gone at will. I searched microsoft support and did the registry upgrade and followed instructions and once at the end, the area I needed to shut off (filters) that were supposed to be in the right hand pane were not there, so that did nothing. I have Vista operating system. The solutions always mentioned checking my connections and I just downloaded the service and maintenance manual from HP. I thought I would start by taking the actual device out of the right side and then re-install as the electrical connecitons are on the board and the unit just plugs in. But before I go this route I joing this group hoping there would be an easlier less stressful solution or some tips. I don't use computer lingo very well but am mechanically inclined so the actual removal should be fine, but looking for tips.

tks

Mo

 

[WR2]

I thought I would start by taking the actual device out of the right side and then re-install as the electrical connecitons are on the board and the unit just plugs in.

That's the correct 1st troubleshooting step.
You should find it quite easy.

 

[Mo Craft]

Here it is Sunday, March 4 and the darn drive is back and I haven't done a thing. So go figure, but I'll bet by the end of the day or tomorrow it will be gone again. I went into my control panel and under drives, I found it there now under devices. It is a Pioneer DVDRW DR-KDo8HB ATA Device, if this helps with any solutions.

tks

Mo