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Lost Internet connection

Last response: in Networking
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December 30, 2010 1:48:07 AM

Hello, PC user in my apartment building says her Internet connection is gone. Went in on problem and user is using windows XP and Lan connection and 1394 connection. When starting up IE it aborts with no Internet connection and cable is unplugged on lan connection. User swers she was able to Mozilla Firefox to go on Skpe at one time. There is no evidence cable connections ever having been made between PC and Comcast supplied Cisco router. As not real w/1394 but from what I read, cabling is necessary for that too. User requesting Comcast come out but any ideas what it could be ?
December 30, 2010 4:19:42 AM

What type of computer is it? Desktop or Laptop?

1394 is for Firewire connections like cameras, or external hard drives.

if she does not have a wireless USB or internal card she will need a network cable to connect to the Linksys.
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December 30, 2010 2:57:22 PM

It's a Desktop and since uses Skype, I would assume the 1394 would be for her Webcam , correct?
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December 30, 2010 3:21:24 PM

No, the 1394 in the network list is not for a webcam. The webcam would be USB, and will not show up in the network adapter list.

When you look in the LAN connections, what connections are there? Did you check the cable from the router/modem to the PC? Are there lights on the network card where the ethernet cable connects? Try a different cable if no lights. If no lights after that, try a different port on the router if available. If not, try to re-install the network card drivers. If that dows not owrk, you are left with either a bad connection either on the modem or on the PC. If possible, try another PC on that cable to narrow down the issue. If another computer works, the network card on the computer went bad.
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December 30, 2010 3:21:39 PM

if it is a video or photo camera, which both can be used as webcam, it would use the 1394.

most webcams use USB.
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December 31, 2010 7:07:46 PM

Turns out PC was using wireless as I suspected as there was no cable connection betwenn PC and cable modem. Users brother took three with Comcast to solve problem. User has connectivity back. thank You and Happy New Year.
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