Broadband

hi
I have a problem regarding the dial up broadband network with user name and password. I can only connect internet through my desktop computer and not through my laptop. If i try to connect from my laptop error 691 appears. What can i do to connect network through my laptop using same username and password?
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  1. Is it dial-up or broadband?

    Have you tried the ISPs technical support? Otherwise if you want help here you need to provide a lot more detail
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