Hello, I recently purchased my build from CyberPower, and it was placed on back-order for a while due to Bulldozer FX-8150's being out of stock. Finally, last night my new PC arrived, and worked great. I had just downloaded Team Fortress 2 and cranked it up, as it's not very intensive anyway, to take a ride. About 30 minutes later the build locked up, and I sat there for about 60 seconds, and then forced a shutdown and turned it back on. After over 60 seconds, it was still at 80 degrees Celsius. I began to panic. I hurridly opened my PC, and it turned out to have not a single case fan, and it should, as I ordered it WITH case fans, and the case was a ThermalTake Commander. It has no fans, just grills and the liquid cooling system for the CPU.
No, I haven't had that happen but I know this is unusual for Cyberpower. I bet if you give them a chance they will work hard to correct this ASAP. Have you tried online chat through their website? This gets the quickest response in my experience.
This exact thing happen to me back in 2008 and I email them and they responded eventually and then shipped the fans to me but I am from Trinidad and it cost me an extra $12 US or so to ship all in all it was OK in the end but I can't believe they are still making this mistake.
NB: I also think you should utilize their online chat along with sending them an email cover all bases!