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Marvell ports on EVGA Z77 FTW not seen.

Last response: in Motherboards
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a c 98 V Motherboard
January 18, 2013 12:01:27 PM

The Marvell ports on Z77 FTW are not seen in the BIOS. Ports displayed in the BIOS are 0, 1, 2, 3, 4, and 5 (Intel ports). The Marvell ports 6, 7 show activated during the brief boot sequence, but after that they cannot be seen in the BIOS, in Device Manager, or in Windows Explorer.

I have the latest 1.12 BIOS (10-8-2012) installed. All drivers on the EVGA CD are installed. Hard disks plugged into the Intel ports work fine, but when these same hard disks are plugged into the Marvell ports nothing shows up.

In the BIOS, the Marvell ports are ‘Enabled’.

I have tried using different SATA cables and different combinations of SATA power. Nothing worked so far. (The same cables work fine in the Intel ports).

Is there something else that is required to get these Marvel ports running? Please help!

Thank you in advance for your replies!

Ubrales

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a b V Motherboard
January 18, 2013 12:19:05 PM

Sounds like the Marvell controller doesn't work. From my understanding that's not too uncommon.
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a c 218 V Motherboard
a b å Intel
January 18, 2013 12:21:25 PM

When in your BIOS, does anything connected to the Marvell ports show up in the BIOS listing itself? If not, I would agree with stickg1's assessment that those ports may be wonky.
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a b V Motherboard
January 18, 2013 12:28:13 PM

Can you revert bios to an older version?

But I agree with the above comments.
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a c 218 V Motherboard
a b å Intel
January 18, 2013 12:49:49 PM

Try this. Disable the eSATA ports in your BIOS. I assume this will not affect the internal Marvell SATA ports. See if that helps.

I noticed an odd recommendation in the EVGA FAQ that would indicate a degree of oddness in how these ports are configured.

http://www.evga.com/support/faq/afmmain.aspx?faqid=5798...

You really shouldn't have to perform such a work around for those ports to work.
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a c 98 V Motherboard
January 18, 2013 1:06:31 PM

RussK1 said:
Can you revert bios to an older version?

But I agree with the above comments.

I started with an older BIOS - version 1.02 - same issues with the Marvell ports. Per EVGA's advice I flashed the BIOS to the latest 1.12 version (using the DOS method). The problems persist!
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a c 98 V Motherboard
January 18, 2013 1:09:25 PM

COLGeek said:
When in your BIOS, does anything connected to the Marvell ports show up in the BIOS listing itself? If not, I would agree with stickg1's assessment that those ports may be wonky.

Nothing in the Marvell ports show up in the BIOS. Only the Intel ports 0 through 5 show up in the BIOS - the Marvell ports 6 and 7 do not show up at all!
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a c 98 V Motherboard
January 18, 2013 1:10:33 PM

COLGeek said:
Try this. Disable the eSATA ports in your BIOS. I assume this will not affect the internal Marvell SATA ports. See if that helps.

I noticed an odd recommendation in the EVGA FAQ that would indicate a degree of oddness in how these ports are configured.

http://www.evga.com/support/faq/afmmain.aspx?faqid=5798...

You really shouldn't have to perform such a work around for those ports to work.

Yes I will definitely try this and report back.
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a c 98 V Motherboard
January 18, 2013 1:21:25 PM

stick, russ, col - thank you so much for your assistance! I will keep trying to fix this issue.
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a c 218 V Motherboard
a b å Intel
January 18, 2013 1:21:46 PM

Any progress?
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a b V Motherboard
January 18, 2013 1:34:39 PM

EVGA boards have tones on problems, try checking out a different BIOS.
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a c 98 V Motherboard
January 18, 2013 1:40:48 PM

COLGeek said:
Any progress?

Thank you for your suggestion! I disabled eSATA in the BIOS - still no joy! The Marvell ports do not show up in the BIOS, not in Device Manager, and not in Windows Explorer.

I will contact EVGA again after I return from the doc on rte. 59 and I-88 - probably around 2 PM.
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a c 98 V Motherboard
January 18, 2013 1:43:25 PM

redeemer said:
EVGA boards have tones on problems, try checking out a different BIOS.

Thank you for your reply! This is on a different BIOS - BIOS #2 - I experienced the same issues on BIOS #1 and also tried an older BIOS 1.02

Later I will try the third BIOS chip #3
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a c 218 V Motherboard
a b å Intel
January 18, 2013 1:53:30 PM

I think stick's original diagnosis may be correct at this point. Sounds like dead ports. Sorry.
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a c 98 V Motherboard
January 18, 2013 2:11:39 PM

COLGeek said:
I think stick's original diagnosis may be correct at this point. Sounds like dead ports. Sorry.

Yes that's what it looks like, and I like to go through all the normal trouble-shooting steps before accepting the verdict. The next would be the replacement board. The fun never ends!
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a c 218 V Motherboard
a b å Intel
January 18, 2013 2:14:24 PM

Ubrales said:
Yes that's what it looks like, and I like to go through all the normal trouble-shooting steps before accepting the verdict. The next would be the replacement board. The fun never ends!

True that!
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a b V Motherboard
January 18, 2013 4:08:30 PM

Ubrales said:
Yes that's what it looks like, and I like to go through all the normal trouble-shooting steps before accepting the verdict. The next would be the replacement board. The fun never ends!


The EVGA doesn't have the greatest track record.

Ubrales when did you get the board? I assume it was Microcenter... take it back and see if they'll let you exchange it for:

ASRock Extreme 9
ASRock Z77 OC Formula
ASRock Z77 Professional (cheap right now so maybe store credit?)
Asus Maximus IV Extreme
Asus Maximus V Formula
Gigabyte G1 Sniper

...and perhaps the MSI Big Bang?

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a b V Motherboard
January 18, 2013 4:25:03 PM

Ubrales said:
Thank you for your reply! This is on a different BIOS - BIOS #2 - I experienced the same issues on BIOS #1 and also tried an older BIOS 1.02

Later I will try the third BIOS chip #3



TBH I do not think you will find a solution it is best to RMA or refund, and select another z77 board with a plx chip and other features you want.

Or you can pick up an add-in Sata Controller and keep your EVGA FTW
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a c 98 V Motherboard
January 18, 2013 9:15:29 PM

RussK1 said:
The EVGA doesn't have the greatest track record.

Ubrales when did you get the board? I assume it was Microcenter... take it back and see if they'll let you exchange it for:

ASRock Extreme 9
ASRock Z77 OC Formula
ASRock Z77 Professional (cheap right now so maybe store credit?)
Asus Maximus IV Extreme
Asus Maximus V Formula
Gigabyte G1 Sniper

...and perhaps the MSI Big Bang?

Yes it was from MicroCenter; on Christmas eve! And I have already clipped the bar code and sent it in to EVGA for the $20 rebate. Tomorrow I will drive over to MicroCenter and evaluate my options.
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a c 98 V Motherboard
January 18, 2013 9:34:22 PM

Update:

First of all let me take this opportunity to sincerely thank all you guys for your contributions!

Here are some of the things I did concurrently:

1. Post on EVGA's Z77 Motherboards Forum. One reply was useful but did not resolve the issue.

2. Made three telephone calls to EVGA tech support. Their tech support is very good but unfortunately they agreed that this is a defective Marvell controller (hardware). EVGA has agreed to replace the board if MicroCenter does not replace it for any reason (missing UPC label).

My concern is that if I replace the board I will need to activate Windows 7 Pro via telephone call to Microsoft. I did this when I upgraded my X58 board to an X58 Classified board. What happens if the replacement board is also defective?

Another option is to bite the bullet and use the board as-is.

A third option is to do nothing for about 3 months, and then obtain a replacement of the board from EVGA and hope for a better functioning board along with newer BIOS.

It's time for a single malt!
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a b V Motherboard
January 18, 2013 10:24:08 PM

Don't activate Windows until you're sure it functions. Windows will still work you'll just get the annoyig popups.

My opinion is that you paid for a board (expensive too) and you didn't get what you paid for. Therefore deserve a replacement.
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a c 98 V Motherboard
January 18, 2013 11:11:01 PM

RussK1 said:
Don't activate Windows until you're sure it functions. Windows will still work you'll just get the annoyig popups.

My opinion is that you paid for a board (expensive too) and you didn't get what you paid for. Therefore deserve a replacement.

Unfortunately, I forgot about the 30-day activation period and went ahead and activated Windows 7 Pro.

And yes I agree; I should get the board replaced. If not, it will play on my mind, and besides, I need the two Marvell (or any) ports in order to use the front bay HDD (or SSD) hot swap feature on the HAF X case.
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a c 98 V Motherboard
January 19, 2013 12:51:17 AM

Best answer selected by Ubrales.
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