Basically the machine performed a whole slew of Windows 7 updates. Upon shutting down and rebooting, the screen would not turn on and all the only thing going was the CPU's fan. I haven't had a chance to look at it personally but he said when it booted up the laptop would not show a POST screen - all that was going was the CPU's fan. I told him to hook up his computer to an external display to see if it was the display that was causing the trouble and if so he could go into Windows safe mode, but I have yet to hear back from him. What could be causing this and what can I tell him other than to call Toshiba's technical support and try to have the laptop serviced under warranty (I believe it's still covered, if not a replacement might be in line).