Since good stories are going up, I thought I'd share a couple of my own.
I have a Logitech TrackMan Marble trackball, and it worked fine for a year and a half. One day, while drunk, I was cleaning it and managed to knock one of the bearings out. Now, I have a carpet, and these things are *small.*
After searching around for a while I gave up and pulled my old mouse out of the closet.
A few days later, I called Logitech to see if I could buy one of the bearings, to fix the thing. I told them the whole story: drunk, stupid, cleaning it with a swiss army knife, etc. They tell me that they don't have any of the bearings in stock, so they can't send me any. I figure that's it, I broke it, I buy new one.
Then, the girl tells me that if I send her my recipt and all that, she'll send me a new one. Surprized the hell out of me. I didn't have the papers or anything, so I finally ended up photocopying the bottom of the trackball and faxing her the copy.
A month later, a brand new MarbleMan came in the mail. I didn't have to send my old one to them, I didn't have to pay for shipping, nothing.
I will never buy anything but Logitech again. My trackball, keyboard and joysticks are all Logitech.
I have a Logitech TrackMan Marble trackball, and it worked fine for a year and a half. One day, while drunk, I was cleaning it and managed to knock one of the bearings out. Now, I have a carpet, and these things are *small.*
After searching around for a while I gave up and pulled my old mouse out of the closet.
A few days later, I called Logitech to see if I could buy one of the bearings, to fix the thing. I told them the whole story: drunk, stupid, cleaning it with a swiss army knife, etc. They tell me that they don't have any of the bearings in stock, so they can't send me any. I figure that's it, I broke it, I buy new one.
Then, the girl tells me that if I send her my recipt and all that, she'll send me a new one. Surprized the hell out of me. I didn't have the papers or anything, so I finally ended up photocopying the bottom of the trackball and faxing her the copy.
A month later, a brand new MarbleMan came in the mail. I didn't have to send my old one to them, I didn't have to pay for shipping, nothing.
I will never buy anything but Logitech again. My trackball, keyboard and joysticks are all Logitech.