Sign in with
Sign up | Sign in
Your question

Help! Constant crashes to black screen.

Last response: in Systems
Share
December 18, 2011 2:29:45 PM

So I just built my first PC as of yesterday and I love it.

Everything is running fine except for one thing.

While web browsing my PC just crashes to a black screen. This only seems to happen while web browsing. I've played several hours of graphically taxing games already with no crashes at all, and the GPU temperature never exceeding 55. In particular it seems to happen when attempting to log in to websites or opening pages, as in actively doing something.

PC Specs:

I3 2120
HIS 6850
ASRock Z68 pro3-m
2 x 2gb Corsair Vengeance RAM (1600)
530w Rosewill PSU
Windows 7 home (64b)

I'm sort of baffled here to be honest. My graphics drivers are the newest version of the 68xx series from the AMD website. My RAM timing is 9-9-9-24 as its supposed to be.

Also I'm making this post in safemode at the moment, and I've yet to crash to the black screen. Could it be some sort of issue with Flash or Java or something?

a c 78 B Homebuilt system
December 18, 2011 2:36:06 PM

Download and install some other browser like Chrome or Firefox and see if the problem persists.

It could very easily be a bad install of Flash or Java like you said.

It wouldn't hurt to reinstall these things as a future troubleshooting step.
m
0
l
December 18, 2011 2:47:23 PM

Raiddinn said:
Download and install some other browser like Chrome or Firefox and see if the problem persists.

It could very easily be a bad install of Flash or Java like you said.

It wouldn't hurt to reinstall these things as a future troubleshooting step.



The crashes were mostly in Firefox, IE too. I've reinstalled Flash and Java now and back in normal mode, I'll go browse around and see if i can cause it again.
m
0
l
Related resources
December 18, 2011 3:37:24 PM

Just crashed while scrolling down a web page, with new Flash/Java installs =(.

I have no idea what to think.
m
0
l
a c 78 B Homebuilt system
December 18, 2011 3:49:09 PM

Can you load any pages with Flash movies without crashing the browser?

If so, right click on it and go to the settings if you can and tell me if hardware acceleration is active or not.
m
0
l
December 18, 2011 4:02:27 PM

Raiddinn said:
Can you load any pages with Flash movies without crashing the browser?

If so, right click on it and go to the settings if you can and tell me if hardware acceleration is active or not.



Yeah youtube is fine. Hardware acceleration is enabled.


Also last crash happened when just scrolling down the page on craigslist...
m
0
l
a c 78 B Homebuilt system
December 18, 2011 4:27:34 PM

Try disabling hardware acceleration.
m
0
l
December 18, 2011 4:38:11 PM

Raiddinn said:
Try disabling hardware acceleration.



Done.

Its been almost an hour now since the last crash, they're becoming less frequent... today at least. If its not something flash/java related what are the other things could it be? And what does it mean that its isolated to web browsing?
m
0
l
a c 78 B Homebuilt system
December 18, 2011 4:45:46 PM

Do you have all the windows updates installed? All the critical ones and all the recommended ones?

It could potentially be a bad windows install, but it is probably some setting you can change somewhere if you just know where it is too.

Let me know when your next crash is and what webpage you were on if you can.
m
0
l
December 18, 2011 4:55:06 PM

Just crashed while scrolling down the page for the E-Blast deals on newegg.

http://promotions.newegg.com/neemail/dec-0-2011/Holiday...


So I restarted, clicked firefox and It crashed again. And then a 3rd time when trying to respond to this post, its gotten quite bad again.

This MOBO has something called Lucidlogix Virtu on it which has something to do with 'Hybrid Graphics' however I uninstalled it and have the VGA cable installed to my 6850. Could it be trying to switch to the onboard GPU for web browsing or something?

I appreciate your help so far.
m
0
l
a c 78 B Homebuilt system
December 18, 2011 4:58:53 PM

That does sound possible.

Do you have a monitor cable that will work in the onboard graphics adapter?

It is possible that if you do and you plug it in there that it will be on.

You could also try to find out how to disable that hybrid graphics stuff in the BIOS but then you would have to sit there and wonder if the graphics would have been on for the onboard card for eternity.

If you can test the onboard graphics, I would, then I would try to disable the stuff regardless.
m
0
l
December 18, 2011 5:29:09 PM

if you have another hard drive, try to reinstall a vanilla win7 with nothing special, just win7, no updates, no drivers, nada. Try to set your BIOS to default settings, no overclocking at all. If your lan is built into win7's driver listings, try the web. If it works, add one driver for video (ati's newest real non beta) and then restart and check. if that works, then your motherboard drivers. also, if there is a bug even in vanilla, try to check for a bios update on the site for it and compare it to your current bios level.

When strange things happen that are in simple gpu use in win7 I also bump down in display settings to win classic, and it can solve some problems going from gaming (dx stuff) back to the drawing surface of the os interface.

since it is an i3, you might certainly check vanilla, then web if its ok. Then those motherboard drivers. I am thinking it is that or a situation dealing with the need to use Win7 Classic for the OS skin style. It uses a lot of DX 3d to 2d surface stuff in win7 which can crap out unbalanced driver series that each company can cause conflicts. good luck.
m
0
l
December 18, 2011 5:29:52 PM

I couldn't find anything related to the 'Virtu Lucid' stuff in the BIOS, however I've disabled everything I could find related to my onboard GPU and I've plugged in an extra VGA cable I've had into it now.

I hope I can fix this soon, or at least identify the problem. Getting sick of hitting the reset button.
m
0
l
a c 78 B Homebuilt system
December 18, 2011 5:33:37 PM

Load a game and leave it running in the background paused.

- Edit - In the BIOS, try looking for menus possibly with names like these:

Advanced Mode
Advanced Tab
System Agent Configuration
iGPU Multi Monitor <--- Disable
m
0
l
December 18, 2011 7:37:16 PM

Raiddinn said:
Load a game and leave it running in the background paused.

- Edit - In the BIOS, try looking for menus possibly with names like these:

Advanced Mode
Advanced Tab
System Agent Configuration
iGPU Multi Monitor <--- Disable


Yeah I did disable the iGPU multi-monitor that I found under a 'northbridge' menu in advanced mode.


Also whats that about pausing a game?
m
0
l
December 18, 2011 7:39:09 PM

kristoffe said:
if you have another hard drive, try to reinstall a vanilla win7 with nothing special, just win7, no updates, no drivers, nada. Try to set your BIOS to default settings, no overclocking at all. If your lan is built into win7's driver listings, try the web. If it works, add one driver for video (ati's newest real non beta) and then restart and check. if that works, then your motherboard drivers. also, if there is a bug even in vanilla, try to check for a bios update on the site for it and compare it to your current bios level.

When strange things happen that are in simple gpu use in win7 I also bump down in display settings to win classic, and it can solve some problems going from gaming (dx stuff) back to the drawing surface of the os interface.

since it is an i3, you might certainly check vanilla, then web if its ok. Then those motherboard drivers. I am thinking it is that or a situation dealing with the need to use Win7 Classic for the OS skin style. It uses a lot of DX 3d to 2d surface stuff in win7 which can crap out unbalanced driver series that each company can cause conflicts. good luck.



I don't have another HDD unfortunately, You might have hit the nail on the head with the theme settings, when I first went to change it to Win7 basic I got the black screen crash again, after a reboot I managed to change it to classic, hoping that was it.
m
0
l
a c 78 B Homebuilt system
December 18, 2011 7:41:00 PM

A lot of times if you pause a game and downsize it then the computer will think the game is still playing.

It would continue to use all the resources and so on.

If your computer always works when the game is playing just leave it playing is what I meant.
m
0
l
December 18, 2011 8:24:47 PM

Just crashed to black screen again while attempting to look at a photo using windows photo viewer.

Now I'm really lost.
m
0
l
a c 78 B Homebuilt system
December 18, 2011 8:37:52 PM

Would you mind trying to crash it from within safe mode?
m
0
l
December 18, 2011 8:43:58 PM

Raiddinn said:
Would you mind trying to crash it from within safe mode?


I'll go give it a shot, was in safe mode earlier and never had a crash.

- Edit - Can't seem to crash it by going to any of the previous sites that caused a crash, while in safemode, also the windows photo viewer isnt available.

Its pretty easily reproduced in normal mode by just opening and closing photos in windows photo viewer until it happens.

The last time i happened i briefly saw some vertical lines, GPU related maybe? I feel like this is all caused by ATI's drivers... The 6850 has so much muscle for its price but maybe I should have gone Nvidia heh.
m
0
l
December 18, 2011 9:32:54 PM

Just found this in the notes of the driver i'm using:

Java Control Panel: Fixes black screen corruption seen on single and multi GPU configurations when Anti-Aliasing is forced on through the Catalyst Control Center

Is that only pertaining to gaming? Because that seems to be the only thing I CAN do with stability.

I guess it might be a known issue with AMD drivers? I've disabled forced AA that I had on for some of my games and yet I'm still crashing to black screens.
m
0
l
a c 78 B Homebuilt system
December 19, 2011 8:42:42 AM

I have a 6850 myself and I never crash when playing anything. Mind you I don't have all the newest games, but I have never crashed once doing anything. Not on photos or webpages or anything.

I don't remember off the top of my head what my version of the drivers is, but I don't think they are the new beta drivers. I am travelling atm so I can't check that, but you might try scaling back in versions and see if that helps.

It is possible that the driver did only fix it for gaming, but I have a hard time believing that your computer would try to do AA when surfing the internet or looking at pictures.

However, if you cannot crash it in safe mode then it is almost certainly a driver issue for some thing or some other thing. Safe mode uses really old and really stable drivers for things and if things work in safe mode and not elsewhere its a safe bet its a driver thing.

I would start trying to roll back drivers beginning with the video card drivers if you already have the best drivers of each kind. If not, start by getting the best drivers of each kind, then start rolling back.
m
0
l
December 19, 2011 5:51:13 PM

I've replaced the newest drivers with the ones that came on the cards installation CD, and I'm still crashing. I'm completely lost.
m
0
l
a c 78 B Homebuilt system
December 19, 2011 6:10:20 PM

Might be time to reinstall Windows. I would probably try that as the next step if it were me.
m
0
l
December 19, 2011 6:14:34 PM

yeah going to give that an attempt tonight.
m
0
l
a c 78 B Homebuilt system
December 19, 2011 6:17:31 PM

Make sure to do a completely clean install, even if you have an upgrade disk.

Delete the whole partition and not just install over the top.

Residual problems might remain if you just install on top of the other one.
m
0
l
December 19, 2011 7:31:20 PM

Clean windows install, installed all the latest drivers.Crashed the first time I attempted to log into Tom's in IE.


Trying to step back and look at this from another angle. The fact that its a black screen crash, not a blue screen means that its obviously graphically related right?

Its not a heat problem as this card has yet to be over 55 degrees.
It does not crash while running demanding full screen applications, even for multiple-hours at a time.
It crashes while either web browsing, or photo browsing. These are pretty much the 2 least demanding tasks a GPU can perform. So what could be going wrong?

Could my PSU be faulty? I have owned the PSU for over a year now and constantly used it.
Could the card itself be faulty?
m
0
l
December 19, 2011 9:38:44 PM

So I went and uninstalled all the AMD drivers, and took the 6850 out and replaced it with my old GTS 450.

I've been trying to reproduce the crash on the GTS 450 for an hour now and can't get it to crash.

This means there must either be some sort of fault with the 6850, the related drivers, or that my PSU can't properly supply the 6850 right?
m
0
l
a c 78 B Homebuilt system
December 20, 2011 6:33:14 PM

Those would be logical conclusions to a large extent.

I have a hard time really getting behind any of them, though.

If the card can handle the intensive gaming, then theoretically it should be able to handle non intensive things too.

If the PSU can handle the intensive gaming, then theoretically it should be able to handle non intensive things too.

That is why I keep going back to the drivers thing.

If it was a power line failing, like one of the extra PCIE cables that go on the end of the card, then it wouldn't even be getting pulled from when the computer was surfing the internet. The 75w the board gives to the PCIE slot itself would be enough to easily render the pages.

Additionally, you said you weren't able to crash anything within safe mode. Within safe mode the same parts are still used, however, different drivers are used. That also points directly at drivers as well. If its not drivers it could be a component of windows that isn't loaded in safe mode too.

That being said, if it were a component of windows, then it wouldn't work with the GTX 450 in the PC.

Where did you get the OS Install CD?

I could see a defect in the CD causing some program to crash in the same way over multiple different installs.

Are there any other computers you have access to? It would be a tremendous help if you could put the 6850 in a different computer and see what happens.
m
0
l
December 20, 2011 11:41:42 PM

Unfortunately no, there isn't another computer I can put the 6850 in.

I got the copy of Windows 7 off Newegg, its legit.

Maybe its just some odd compatibility issue between AMD drivers and my particular mobo. What ever it is, my GTS 450 hasn't crashed once in 2 days now. So I plan to just use the GTS 450 for now, get a refund on the 6850 and pick up a GTX 560.
m
0
l
a c 78 B Homebuilt system
December 21, 2011 6:21:06 AM

Sometimes I guess it is better to just cut your losses and run.

Hope the 560 works better for you.
m
0
l
!