Usb dvice not detected on brand new windows 8 sattelite

having an issue with my usb, when plugged in the device turns on/charges but not detected
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    Make sure that the correct driver/application for the connected device is installed on the computer. For example, Samsung Kies for a Samsung device, PC suite for Nokia, etc.

    Also ensure that the device's USB connection mode is set to Mass Storage (in case the driver/application are not available.)

    Let me know if that helps.
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