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Ativa AT220H monitor stuck in burn in mode

Tags:
  • Nvidia
  • Support
  • Burner
  • Monitors
  • Graphics
Last response: in Graphics & Displays
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October 29, 2011 4:15:13 PM

Hello,
I've been trying to get support from Office Depot and their house brand Ativa support, but no luck. My monitor is stuck in factory burn in mode and I can't get any assistance from them on how to change it back. It's usually a pattern you have to press on the monitor buttons to get it out of factory mode. Any ideas?

More about : ativa at220h monitor stuck burn mode

October 29, 2011 4:26:30 PM

adman007 said:
Hello,
I've been trying to get support from Office Depot and their house brand Ativa support, but no luck. My monitor is stuck in factory burn in mode and I can't get any assistance from them on how to change it back. It's usually a pattern you have to press on the monitor buttons to get it out of factory mode. Any ideas?



Try this:

With the screen on, hold All 3 buttons down - Menu, "+" ,and "-". With these held down, push the power button.

If/when the monitor comes back on try the minus button to enter the menu for turning off burn mode.

This may be specific for another monitor, but, most of the time they are the same or similar

- 0bi
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October 30, 2011 2:44:03 PM

Thanks for the suggestion. I tried that and in the past weeks I've also tried several of the published fixes for Dell, HP and other monitors. No luck. I assumed that the monitor was just stuck in burn in mode, but is it possibly broken and it's time to recycle and buy a new one?
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October 31, 2011 12:02:55 PM

Yeah - that may be the case. Just wondering - have you tried another monitor? Chances are it's the monitor, but it would be good to rule that out just in case.
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October 31, 2011 6:57:38 PM

It's my second monitor that's in burn in mode. My first monitor is working just fine and if I switch them, my first monitor will work as the second monitor (that makes sense right?). Thanks for your help. I'll just get another monitor and if Office Depot ever sends me the unlock code for burn in mode, I'll keep this one as a back up.
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October 31, 2011 7:19:29 PM

Ah, yeah that's pretty wild...

Well hopefully replacing it will work, if it continues to do the same thing then post back and we'll get it sorted.

Good luck!

-0bi
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November 7, 2011 2:48:54 AM

Turns out it was the cable. Thanks for your help!
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!