I've been trying to get support from Office Depot and their house brand Ativa support, but no luck. My monitor is stuck in factory burn in mode and I can't get any assistance from them on how to change it back. It's usually a pattern you have to press on the monitor buttons to get it out of factory mode. Any ideas?
With the screen on, hold All 3 buttons down - Menu, "+" ,and "-". With these held down, push the power button.
If/when the monitor comes back on try the minus button to enter the menu for turning off burn mode.
This may be specific for another monitor, but, most of the time they are the same or similar