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Stupid 3 year extended HP care pack warranty

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  • Hewlett Packard
  • Certificate
Last response: in General UK & Ireland Discussions
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February 15, 2011 3:31:31 PM

just wondered if anyone else taken out the 3 year extended HP carepack warranty ?.

recently took mine out for my 4 month old hp pavalion slimline pc.
all seemed good, the cost was £74, money i didnt want to spend but it wasnt a huge cost.

the stupid thing was when i got the email link to print off my insurance certificate it said it expires in 2013. that would meen my warranty is only for 2 years and not 3.
i called the customer services and they told me that the 3 year warranty runs from the day of purchace, and not from the day the manufactures warranty runs out.

is it just me or is this a totally stupid warranty idea ?. why would anyone want to pay for a warranty which runs alongside the exsisting manufactures one ?.

if they are going to do this they should clearly state this, or just sell the warranty as 2 years. just glad i caught this before it was to late to cancel.

anyone know any online warranty sites in the uk what are any good ?.

More about : stupid year extended care pack warranty

June 19, 2011 1:51:21 AM

Well, all hp warranties start from the day of purchase of the product, not after the expiration of regular warranty. As for 3rd party warranty, I won't recommend it. I bought 2 year extended from Service net, but then I didn't read very good things about it in forums. Then I bought HP 2 year care pack, which gives me a year of extended warranty. This is the way they work pal. It is irritating, but that's it.
June 19, 2011 6:31:16 AM


It's worth noting here that anywhere in the European Union, any product with an electrical plug on it has a minimum guarantee of two years. You won't normally find that little known fact in manufacturers' documentation.


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a b α HP
June 19, 2011 10:48:39 AM

@Saga not 100% accurate, but yes I have a 3 year ext. on my laptop.
June 20, 2011 4:22:50 AM


Which bit of European Law did they fail to get 100% right, Stig? The manufacturers are in denial but it's set in stone here in the UK. The extended warranties shop staff try to sell are pretty universally regarded as a waste of money over here.


a b α HP
August 20, 2011 1:30:06 PM

Straight from the DTI .. There is a common misunderstanding that the EU Directive requires a two-year guarantee, this is not true, the two years is for you to make a claim against the manufacturer/supplier, it used to be six years ( five for the jocks ) and this sometimes can be enforced by a judge if it goes to a court case.
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