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My laptop won't recognize an external portable hard drive....

Last response: in Components
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April 9, 2012 1:43:11 PM

It is made by SimpleTech and is about 5 years old. When I hooked it up to a new Acer laptop I get the message ... USB device not recognized. The Acer is running 64 bit Windows. The external drive worked well before I switched it to the new machine.

PW/Vienna, Va.
April 9, 2012 1:50:25 PM

westpheling said:
It is made by SimpleTech and is about 5 years old. When I hooked it up to a new Acer laptop I get the message ... USB device not recognized. The Acer is running 64 bit Windows. The external drive worked well before I switched it to the new machine.

PW/Vienna, Va.

See if this helps:
http://support.microsoft.com/kb/871233
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April 10, 2012 1:25:07 AM

Have you tried searchinig for a driver for it?
Since its 5 years old its before W7 and the driver is probably the problem.
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