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Problem with network adapter or access point

Last response: in Wireless Networking
April 20, 2011 11:52:01 PM

My Gateway NV53 is not connecting to my wireless network. I have a Dell XPS that is currently connected to it. Both systems have the same OS. I've disabled and enabled the wireless adpater. Uninstalled it and restarted the system and it reinstalled still no go. I've removed the card and reinserted it. Manage devices says that it is up date and is properly working. And yes I have it turned on the light is lite on it. Any assistance with this would be greatly appreciated.
April 21, 2011 7:06:16 AM

Hello and welcome to Tom's Hardware Forums.

It's possible that your Gateway's wireless facility is incapable of recognising the high security level you have and which your Delll can recognise and negotiate. Instead of compromising on security by cutting down to a level the Gateway can deal with, it's better to add a cheap USB wireless dongle which, being mor emodern, can work with WPA2 security.

If you really want to turn security down or even off to check my sugegstion, follow these instructions.

PM me if you still need more help after 10:00 GMT this morning when this thread is closed for no apparently good reason.

Go Start then Run in XP - or use the Windows key plus R in Vista and Windows 7, then type in the following into the Open box, including all the spaces:-

cmd /k ipconfig /all

then press Enter and from the black form that shows up, take a note of the numeric code beside the Default Gateway icon - something like

Type exit to close the black form.

Open Internet Explorer and enter that code into the URL address bar as though it was a website. You're then at the login page to the router's settings utility and admin will usually be the login with either admin or password as the password but your router's instruction manual will help you there.

If you're in, seek out Wireless and then Security and take a note of the key. Sometimes it may be a passphrase, some a simple set of letters and others a hexadecimal code. You also may as well note which level of security it is - WEP, WPA or WPA/PSK 2 and then either AES or TKIP. Your computer will already know this but it's handy information to store. Note also that hexadecimal only contains numbers from zero to 9 and letters a to f so there's no confusion of I and O with 1 and 0.

Keep a note of that security key in My Documents and also outside the computer.