Mouse and Motherboard problem

The problem I am having is when I try to use the software that came with my mouse (the place you go to change macros, colors, etc.) I get a "mouse not recognized" message, but if I just plug it in, windows will install their drivers and I can use the mouse just fine (i.e navigating, clicking, web surfing). Also the mouse has firmware that you go to the website to download and I get the same message when I try to install that.

I have tried umpteen different things to resolve the problem; uninstalling then reinstalling the software and firmware, uninstalling the drivers that Windows 7 provides (under mouse and other pointing devices in device manager), used every single USB port that I have on my computer front/back and 2.0/3.0, and unplugged my computer from the power supply for 15 minutes.

The reason I think this is a mobo problem is two-fold, this has happened to me with the previous mouse I had (brand new), and my current mouse works on my laptop with no problems.

I have all the latest drivers and BIOS for my mobo. The first mouse was a Cyber Snipa, and this one is a Gigabyte Aivia Krypton. Both my desktop and my laptop run on Windows 7 64bit. If you have any questions I will answer them to the best of my ability, thanks for any help.

I will also post a overview of my system specs below
http://speccy.piriform.com/results/UCPq6KqwcOFpG2qt2sVH3up
5 answers Last reply
More about mouse motherboard problem
  1. Why do you need a seperate mouse driver at all ? Is the windows default mouse driver not enough ?
  2. SPEED94 said:
    Why do you need a seperate mouse driver at all ? Is the windows default mouse driver not enough ?


    No its not enough when I need access to the software to set macros and other functions that my mouse has.
  3. dalinkwent said:
    No its not enough when I need access to the software to set macros and other functions that my mouse has.


    Tried updating the mouse driver via hardware manager ?
  4. SPEED94 said:
    Tried updating the mouse driver via hardware manager ?


    I contacted ASRock and they said that the USB controller may be faulty so Im going to just RMA the board and get a new one, thanks for the reply's I appreciate it.
Ask a new question

Read More

ASRock Mice Motherboards Software