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4G Cradlepoint Router keeps resetting

Last response: in Networking
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February 2, 2011 9:45:19 PM

I'm trying to get an MBR1000 Cradlepoint 4G router working, but every time I plug the 4G aircard in, the router constantly resets itself about every 10 seconds or so. If I take the aircard out, the router is fine (of course doesn't have internet connection), and I can plug the card into a PC and it works fine. I talked to Verizon, and they told me that the air card that we DID have wouldn't work with a router, so they exchanged it and gave us a newer one. The 4G card is the Pantech UML290. Any ideas on why it might be doing that? I've tried everything I can think of, including updating the firmware on the router (and the router's 4G firmware), I've reset the router to default settings in case a setting got messed up. The guy at Verizon told me that I should basically be able to plug it in and have it work.
May 16, 2011 8:02:50 PM

It may be that you need to update the firmware again to support the Pantech UML290. We now fully support the UML290 in our firmware releases - which the earlier version you had may have been our BETA.

DOWNLOAD FIRMWARE
http://www.cradlepoint.com/files/uploads/u_mbr_2011_03_...

INSTRUCTIONS:
http://knowledgebase.cradlepoint.com/questions/13

You will not need to update the 4G Firmware Driver for your modem.

FROM THE RELEASE NOTES (fixes from previous firmware release)
Pantech UML290/LG VL600 3G Connectivity Issue (no connect/frequent disconnect)
Pantech UML290/LG VL600 LTE mode general performance improvements
Pantech UML290/LG VL600 LTE mode Lost IP Lease recovery
Pantech UML290/LG VL600 non-default DNS Server support improvement
Pantech UML290 Signal Strength display update

Please let us know if this works for you.

- Wendy @ CradlePoint
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