Hi, I have been having issues with my Suddenlink connection through my router for approximately 5 days now. My connection had been working fine with my current router for almost a full year and had no issues whatsoever until I couldn't connect at all. To give some back history I have 2 desktops wired, and 2 Xbox 360s wired, I rarely use wireless but it is secure. I believe we pay for 6mb/1mb but of course never see 6. I spoke with one technician who said it would be best to purchase a new router but they didn't support routers so of course attempted to sell me a $15 a month rental. I have since used 3 routers and had the same exact issue with every one of them.
Original router that started having trouble was a linksysWRT320N Gigabit router and an Ambit cable modem. My connection on Warcraft went to a staggering 3000ms and lost connection every time. A reset of the router did nothing but a reset of the modem allowed a connection for no more than 10 minutes. A speedtest barely let me use it and found that my latency was 880ms and DL speeds were .20mb/s. When I reset the router and modem my speeds were between .50-.80mb/s.
I removed the Linksys WRT320N router and installed an old Netgear WGR617 v7 I had laying around. Had both computers off, turned modem on first, waited 30 seconds to turn router on, and an additional 30 seconds to turn computers on. It took an additional 2 minutes after both computers booted for the computers to get a connection. At first it was close to 1mb/s but within a matter of 15 minutes the connection was unusable. I thought perhaps it was just an old router and not working correctly.
So I went to Wal-Mart and purchased a Netgear N600 Dual band router. Hooked it up using the same methods as before and had speeds of 1.34mb/s and 1.03mb/s upload. 10-15 minutes later the internet was unusable.
I have updated firmware for all 3 routers and have had 10 years experience with home networking for family and friends so I am no stranger to setting up simple networks. I have checked all of the ethernet cables and they are perfectly fine and have separated the router and the modem thinking it might be interference.
Currently I have only one computer hooked up to the modem and it seems to be running fine momentarily at 1.89mb/s and 1.05mb/s. For those who will ask I have used 3 differernt ethernet cables to connect the modem to the router. I have checked multiple different ethernet cables to connect to the 2 desktop computers to check for cable integrety.
Does anyone have any idea how I can hook up one of these routers and have it work correctly?
I must say I do not know what the modem status means:
Downstream Lock : Locked
Downstream Frequency : 729000000 Hz
Downstream Modulation: QAM256
Downstream Interleave Depth: 32
Downstream Receive Power Level: 10.5 dBmV
Downstream SNR: 29.6 dB
Index First Time Last Time Counts Level ID Text
1 Time Not Established THU FEB 03 06:11:12 2011 4827 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established Time Not Established 440 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
3 MON MAY 23 00:04:35 2005 THU FEB 03 06:08:28 2011 40 Critical (3) 68000500 TFTP failed - request sent - No Response
4 MON MAY 23 00:06:12 2005 Time Not Established 326 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 THU JUN 16 12:24:46 2005 THU FEB 03 10:46:27 2011 9104 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
6 Time Not Established Time Not Established 732 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
7 Time Not Established THU FEB 03 06:05:00 2011 621905 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
8 Time Not Established THU FEB 03 06:04:59 2011 56343 Critical (3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC framing
9 SAT AUG 05 02:30:06 2006 Time Not Established 207 Critical (3) 68000200 DHCP FAILED - Request sent, No response
10 THU SEP 21 02:40:20 2006 FRI DEC 03 19:06:47 2010 41 Critical (3) 82000100 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
11 FRI OCT 06 02:19:42 2006 WED FEB 02 22:47:21 2011 16 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
12 SUN DEC 10 01:55:47 2006 THU FEB 03 03:34:28 2011 28 Critical (3) 73000200 REG RSP not received
13 THU FEB 08 02:21:52 2007 THU FEB 03 02:27:10 2011 150 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
14 FRI MAR 23 09:40:08 2007 THU FEB 03 04:11:56 2011 343 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
15 FRI MAR 23 09:42:26 2007 THU FEB 03 05:29:47 2011 301 Critical (3) 85000100 No UCD's Received - Timeout
16 SAT JUN 27 04:17:01 2009 FRI AUG 14 01:49:26 2009 3 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
17 SAT NOV 06 01:24:19 2010 Time Not Established 56 Critical (3) 68000700 TFTP Failed - OUT OF ORDER packets
18 THU NOV 18 11:06:23 2010 THU NOV 18 11:06:23 2010 1 Critical (3) 82000600 Unicast Maintenance Ranging attempted - No response - Retries exhausted
19 Time Not Established Time Not Established 1 Error (4) 68000403 ToD request sent- No Response received
20 THU FEB 03 10:28:04 2011 THU FEB 03 10:28:04 2011 4 Notice (6) 73040100 TLV-11 - unrecognized OID
So with a computer directly connected to the modem you still aren't getting the service you think you should? Call them back and don't mention a router, don't mention that you have more than one computer. When I'm calling roadrunner, I tell them that I have one computer running linux (which I do, but its my router and they don't need to know more) - the guy says that he can't give me any troubleshooting for linux and I tell him that if he tells me the steps in windows he wants me to do I can 'translate' that into the relevant actions. Generally becomes a problem with the cable leading to the house or the modem.
Well I would be happy with getting 2mbps knowing that 6 is only at peak. I really just need to know what could be going on with all 3 routers to mess things up. I guess I will call them and have the line analyzed with only one computer to the modem. Thanks!
Hi - My name is Tina and I am with Suddenlink. I'd be happy to work with Management in your area to resolve the issue you are having. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!