Thanks to all who have attempted to solve this problem. I am sick of Creative Labs ignoring this issue. I just e-mailed them the following letter. If I get any results, I'll post it here.
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Creative Tech Support,
I am experiencing electrical popping noises and white noise at start-up? And even worse that that, when I'm playing games such as Quake III, many of the sounds, (like rocket explosion sounds), are ALL DISTORTION. This sounds really lousy on my speakers. I recently upgraded from a Sounblaster PCI128, and had never had this problem with that card. I currently have the SB-Live 5.1 MP3+, and ......
SB-LIVE MP3+ 5.1 sound card
Cambridge Acoustics satellites(2) w/ a subwoofer.
Asus CUSL-2 Motherboard Rev. 1002 BIOS
Pentium III-550E
256 MB of PC133
I've tried disabling the Creative SB16 emulation in the Device Manager, and this did not help at all. After searching for help on the internet and on Creative's Online Troubleshooting area, I decided to call Creative Tech Support. I was on hold for quite some time for this toll call. Once connected with a technical support agent at Creative, he told me (and I quote) "it's a Microsoft Windows problem, not a Soundblaster Live problem"....(he went on to say)...."not to have a big head, but creative cards are so superior to other sound cards that they use alot of system resources, and the Windows o/s just can't handle it." I told him that I felt that this statement was completely ridiculous and unacceptable! I told him that there are plenty of competitive sound cards to date that are as good or better that Creative cards, (ie, the Phillips Acoustic Edge, or Hercules Game Theater XP, etc.), and that Creative Labs claims to be creating sound cards to operate within the Windows Operating Systems. This IS how they market their cards anyway, to operate under Windows. If anything, they should be catering to Windows, not the other way around. This tech support guy would have me believe that Creative cards are just "too good" for windows. He refused to help me and made no suggestions at all. Keep in mind that I NEVER once raised my voice, but simply was honest and straight forward with him.
I've tried countless technical support forums over the last month, including creative labs' FAQ section, but it proved worthless on the topic. Now I've tried calling creative tech support, and that proved a waste of MY time and MY money for the toll call. Many, many people are having this problem. I've seen it on tons of tech support forums. Why can't I get a straight answer? Soundblaster Live cards are the most popular cards around! Why is this problem being ignored?
I have my SB card in PCI slot #3 with IRQ #5 reserved in the BIOS. Under the Device Manager IRQ settings, IRQ #5 is still sharing:
1) ACPI IRQ holder for PCI IRQ Steering
2) Intel USB universal host controller 2444
I've also tried disabling "ACPI", and "Plug and Play O/S." This fix was proposed on the 3D Sound Surge Forum for Creative Labs Soundblaster Live Cards.
<A HREF="http://www.3dsoundsurge.com/ubb/Forum14/HTML/000053.html" target="_new">http://www.3dsoundsurge.com/ubb/Forum14/HTML/000053.html</A>
I am at a loss for how to get my Soundblaster Live working correctly. I really hope that my e-mail is not ignored, but properly addressed. Creative Labs should not ignore such a huge problem.
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We'll see if they respond, or continue to ignore.
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