Monitor is not getting any signal

Hello,

I recently bought a new computer and when I power it up there is no signal going to the monitor. I've tried both HDMI and VGA, and I've also tried 2 different monitors and a TV. The two monitors I tried were dell and they were not showing the self-test which usually means that it is getting power but it is just asleep. The TVs showed a "No Signal" message. I tried on a Sony and a Vizio, both using HDMI. There are several LED lights inside the computer and when I have HDMI plugged in, even if there is no power, it will light up, so I think it's properly plugged in.

Here's some info on the PC:
AMD Athlon II X4 620 2.6GHz (Quad Core) 45nm, AM3 2MB Cache
Spire Kestrel-King II AMD 64 fan
ASRock M3A770DE, AMD 770, Cross Fire, GB LAN
4GB (2x2GB) PC12800 DDR3 1600 Dual Channel
ATI Radeon HD 5570 1GB PCI Express 16x dual head, HDMI
Logisys Black ATX Case w/side window & front USB
Logisys 550W ATX Power, Supply SLI & X-fire ready

Full listing:
http://www.ebay.com/itm/Gaming-Desktop-PC-AMD-Athlon-II-X4-620-2-6GHz-4GB-DDR3-HD-5570-500GB-/400269932146?_trksid=p5197.m7&_trkparms=algo%3DLVI%26itu%3DUCI%26otn%3D3%26po%3DLVI%26ps%3D63%26clkid%3D5779304514268936516#ht_7381wt_1272

I contacted the company but they are closed so I'm just trying to get some info if I can before Monday when they open again.

Any suggestions? I don't want to open the case unless I HAVE to since it'll void the warranty.

P.S: There is no VGA on the mobo which I thought, but I guess most don't anymore (it's been ages since I've had a desktop).

There is also no OS on it which means that I'll somehow have to get mine on there, I have Windows 7 on USB but how can I install it if there is no display? Shouldn't there at least be some change in the monitor/TV when starting it up?
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More about monitor signal
  1. Aeternaly said:
    Hello,

    I recently bought a new computer and when I power it up there is no signal going to the monitor. I've tried both HDMI and VGA, and I've also tried 2 different monitors and a TV. The two monitors I tried were dell and they were not showing the self-test which usually means that it is getting power but it is just asleep. The TVs showed a "No Signal" message. I tried on a Sony and a Vizio, both using HDMI. There are several LED lights inside the computer and when I have HDMI plugged in, even if there is no power, it will light up, so I think it's properly plugged in.

    Here's some info on the PC:
    AMD Athlon II X4 620 2.6GHz (Quad Core) 45nm, AM3 2MB Cache
    Spire Kestrel-King II AMD 64 fan
    ASRock M3A770DE, AMD 770, Cross Fire, GB LAN
    4GB (2x2GB) PC12800 DDR3 1600 Dual Channel
    ATI Radeon HD 5570 1GB PCI Express 16x dual head, HDMI
    Logisys Black ATX Case w/side window & front USB
    Logisys 550W ATX Power, Supply SLI & X-fire ready

    I contacted the company but they are closed so I'm just trying to get some info if I can before Monday when they open again.

    Any suggestions? I don't want to open the case unless I HAVE to since it'll void the warranty.

    P.S: There is no VGA on the mobo which I thought, but I guess most don't anymore (it's been ages since I've had a desktop).

    There is also no OS on it which means that I'll somehow have to get mine on there, I have Windows 7 on USB but how can I install it if there is no display? Shouldn't there at least be some change in the monitor/TV when starting it up?

    If you won't open the computer, there's not much trouble shooting that can be done. It could be something as simple as the graphics card not seated properly in its slot. Or the PCIe power cable not plugged in to the card. Or a bad card. Or a bad motherboard. Best wait for the company rep if you're afraid of voiding the warranty.
  2. I opened it up and the card is properly seated in its slot. Since the HDD is new could it mean that there is no BIOS so nothing needs to be displayed? If so how can I install Windows onto it from USB without a display?
  3. The BIOS isn't on the HDD. It's on a chip on the motherboard. Yes, you need a display to install an OS.
  4. Any suggestions? The card is firmly in place, I removed RAM and the computer beeped (Which means it's good from what I read), but nothing displays.
  5. Does the HD 5770 have the PCIe cable connected to it? If all else fails, try removeing and reseating the card.
  6. There is no cable, it is attached to the motherboard as seen in this picture (hopefully):
    http://puu.sh/eavS
  7. It doesn't appear to be an HD 5770 as you stated. It appears to be a much less powerful card. But I can't tell for sure from the pic. A 5770 has a 6-pin connector on the back end of the card. Does yours?
  8. It is a 5570

    An XFX ATI Radeon HD 5570
  9. I tried to take the card out but it doesn't want to come out, I pressed it back in and tried and nothing seemed to happen.

    Sorry for the double post..thought I was editing
  10. Was the computer shipped to you or did you pick it up at the store?

    Right now I want to blame your PSU.
  11. It was shipped to me. Their listing said that if there were problems then they'd address it, I'd HOPE they'd be able to determine a PSU being too low powered.

    I added the link where I purchased the item.
  12. Aeternaly said:
    It is a 5570

    An XFX ATI Radeon HD 5570

    If it really is an HD 5770, it will have a 6 pin connector that needs a PCIe power cable connected to it before it will work.
  13. I may have to stand corrected. I found an HD 5770 that doesn't appear to have a 6 pin connector...
    http://www.newegg.com/Product/Product.aspx?Item=N82E16814150485

    First one I've ever seen. I wonder how it ran at full specs with only the 75W from the PCIe slot?
  14. OK but it's not a 5770 it's a 5570.

    That's exactly how it looks but it looks like this from the back: http://puu.sh/eavV
  15. OK. I had it in my head it was a 5770. :pt1cable: No external cable required for your 5570. As far as removing a graphics card, you need to push/pull a little lever at the back of the card slot to free it.
  16. I did that but the front far side wasn't budging, I pushed and pulled it out though so that should put it back in place. If it's in place what else could it be? The system was tested before being shipped so it should be working.
  17. There should be no reason the card doesn't come out if the release latch is freed. Once the screw(s) at the expansion slot is removed, there's nothing holding it in the slot but the tension of the contact fingers. If it won't pull out by rocking it a bit to and fro, that may be an indication of something wrong.

    When you turn on the system, do you notice the CPU's heat sync fan spinning?

    How are you connected from card to monitor?
  18. I can't tell if it's spinning honestly. I put my hand under it and feel air but there are 2 other fans that could be getting air to there. I've tried both my HDMI and VGA, both of which work fine with my laptop.
  19. You can't tell if the fan is spinning? If you see the blades standing still it's not spinning. If the blades are a blur, it's spinning. The point I was getting at, was to see if the fan may have quit. That would shut down the processor to keep it from overheating and the result would be no output.

    Are you using an HDMI cable from card to monitor now? HDMI at both ends?
  20. Yes I'm using HDMI at both ends. The fan is extremely hard to see because of the heat sink but it is spinning. I tried VGA as well and nothing.

    I took my HDD out just to be safe and nothing else.
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