Hello THG forum members! I figured no better place than to ask here with the guru's who may do this for a living more than I do. I know the components, I'm hoping you know the internals. Recently I purchased the new Z77 Sabertooth motherboard from asus, I went to install the CPU, everything was matched up, perfectly. I've been building PC's since I was very young. So this isn't inexperience, I placed the CPU in centered perfectly lined up, not crooked, just straight and flat gently, matched up the < with the . on the motherboard directing where to put it (bottom left corner LGA 1155) and I aligned it with the marks on the CPU as well, and the notches were all lined up, as soon as I placed it in, I pulled on the latch outward to release, went to push the CPU down with the latch and the safety cover popped up prematurely, I was like hmm... checking to make sure it was still aligned, it was. So I continued. It took A LOT of force to get the cpu pushed in from the latch. It was almost bending the latch bar, All's I heard was metal on metal crunching, I cringed horrendously. I then Let off thinking to myself... this can't be normal? I've installed TONS of CPU's, mostly AMD, but this i7 2700k is the same just reversed, and have to be just as careful with the pins. So I finally got the CPU in went and put the rest of the case together and it wouldn't post, just the red lights for the CPU and the ram were flashing on the motherboard. I then proceeded to call asus after like 40 mins of trying to get it to post.
Here's what asus tried to say "It's because you are using quad channel ram, quad channel ram isn't compatible with a dual channel motherboard" I said yes it is..... he's like no, it's not, that's why your motherboard is not posting, because you have bad/wrong ram. I was like no... you can run quad channel ram in a dual channel motherboard, you just wont get to utilize the quad channel, the guy argued with me for like 25 mins over this. I then called corsair, and he laughed with me at the guy from asus, I was like (Yeah, My last 4 phone calls in the last few years have been this sad). So after using ram from my other computer, to check to see if it was a ram issue (tho we were sure it wasn't) it wouldn't post at all, I then pulled the motherboard out, unlatched the latch, and noticed the motherboard had bent pins, so after that we figured that was probably the conclusion and that the motherboard was trying to use the memok feature of the z77 and doing checks.
I RMA'd the board to newegg, hoping they'll refund, tho I'm pretty sure they wont, but this wasn't an end user fault, I set the CPU in there level, not diagonal, not tilted, not the wrong way first and wiggling it around and smashing the pins everywhere, not like most people who claim the pins were bent tho they messed it up. I honestly had put it in/done it the right way, and I guess if I have to get another motherboard, I have to get another motherboard, I'm Just worried the CPU got messed up and or fried by having it in the motherboard when it wouldn't post, or when the force was being pushed down on the CPU.
So here's the CPU, I'd like your analysis, I know it'd be better in person with a magnifying glass, but it's all I can do.
Sides of the CPU indented from the force needed to get the latch down to the board latch.
bottom of the CPU where the pins hit (some show 2 pin indents in 1 spot) not sure if any of you notice any damage or not. I don't know if the sides actually provide anything useful for the cpu, or if it's just something for heatspreading and for the latch to use to grip.
This one shows the bottom right a little better.
Also there are some grey marks on the side nothing like a burn mark or anything, I think it might be a thermalpaste stain. anyways.. what are the chances of my cpu being ruined from all this? I know how to install, and I'm all about being careful, but I don't know what's damaged and what's not. Thanks in advance.. I hope they let me RMA that board, as it wasn't user end damage. Since I kept the safety latch on, positioned it how it was suppose to be held the CPU by its corners. and lightly set it in flat (again, not crooked or wrongly aligned or mispositioned or sideways or diagonal) it was a flat! placement of the cpu. And this happened.
Anyways sorry for ranting, just hoping if I'm out any $, it's only the 250 for the motherboard, and not 250 for that and 330 for the cpu :/ thanks in advance!
- Also, what are the chances of the CPU being damaged from trying to post the motherboard when I did that earlier, when like 15 of the pins weren't touching the CPU, none right? because it didn't actually post? what about when I pressed the memok button and it tried to sync the ram with the CPU? does it have a safety feature? thanks... I know tons about building, I'm 50/50 about how the components internals work, like memory controllers, FSB, etc I know the basics of how they work, but not like the die in the CPU's and what each part of the CPU does at the bottom where it connects to the pins on the motherboard/vice versa. Anyways! I'm off to bed, will check the thread in the morning.
Here's what asus tried to say "It's because you are using quad channel ram, quad channel ram isn't compatible with a dual channel motherboard" I said yes it is..... he's like no, it's not, that's why your motherboard is not posting, because you have bad/wrong ram. I was like no... you can run quad channel ram in a dual channel motherboard, you just wont get to utilize the quad channel, the guy argued with me for like 25 mins over this. I then called corsair, and he laughed with me at the guy from asus, I was like (Yeah, My last 4 phone calls in the last few years have been this sad). So after using ram from my other computer, to check to see if it was a ram issue (tho we were sure it wasn't) it wouldn't post at all, I then pulled the motherboard out, unlatched the latch, and noticed the motherboard had bent pins, so after that we figured that was probably the conclusion and that the motherboard was trying to use the memok feature of the z77 and doing checks.
I RMA'd the board to newegg, hoping they'll refund, tho I'm pretty sure they wont, but this wasn't an end user fault, I set the CPU in there level, not diagonal, not tilted, not the wrong way first and wiggling it around and smashing the pins everywhere, not like most people who claim the pins were bent tho they messed it up. I honestly had put it in/done it the right way, and I guess if I have to get another motherboard, I have to get another motherboard, I'm Just worried the CPU got messed up and or fried by having it in the motherboard when it wouldn't post, or when the force was being pushed down on the CPU.
So here's the CPU, I'd like your analysis, I know it'd be better in person with a magnifying glass, but it's all I can do.
Sides of the CPU indented from the force needed to get the latch down to the board latch.
bottom of the CPU where the pins hit (some show 2 pin indents in 1 spot) not sure if any of you notice any damage or not. I don't know if the sides actually provide anything useful for the cpu, or if it's just something for heatspreading and for the latch to use to grip.
This one shows the bottom right a little better.
Also there are some grey marks on the side nothing like a burn mark or anything, I think it might be a thermalpaste stain. anyways.. what are the chances of my cpu being ruined from all this? I know how to install, and I'm all about being careful, but I don't know what's damaged and what's not. Thanks in advance.. I hope they let me RMA that board, as it wasn't user end damage. Since I kept the safety latch on, positioned it how it was suppose to be held the CPU by its corners. and lightly set it in flat (again, not crooked or wrongly aligned or mispositioned or sideways or diagonal) it was a flat! placement of the cpu. And this happened.
Anyways sorry for ranting, just hoping if I'm out any $, it's only the 250 for the motherboard, and not 250 for that and 330 for the cpu :/ thanks in advance!
- Also, what are the chances of the CPU being damaged from trying to post the motherboard when I did that earlier, when like 15 of the pins weren't touching the CPU, none right? because it didn't actually post? what about when I pressed the memok button and it tried to sync the ram with the CPU? does it have a safety feature? thanks... I know tons about building, I'm 50/50 about how the components internals work, like memory controllers, FSB, etc I know the basics of how they work, but not like the die in the CPU's and what each part of the CPU does at the bottom where it connects to the pins on the motherboard/vice versa. Anyways! I'm off to bed, will check the thread in the morning.