Sign in with
Sign up | Sign in
Your question

Cannot connect laptop to internet

Last response: in Wireless Networking
Share
May 9, 2011 11:36:58 PM

Hello,
my laptop had a wireless connection until the other day. now, i cannot connect at all(directly or wirelessly) and att wants to charge me $50 to do some configuration. some1 please help:)  thanx in advance!
a b D Laptop
May 10, 2011 6:49:03 AM


Try switching off the power to your router for a few minutes then putting it back on. Sometimes,that reassociates the router with the connection to the telephone system.

May 10, 2011 2:11:41 PM

I've tried powering off, and still no luck:(  Its connected to the wireless network but just no internet access. The error Is "the default gateway is not available".
Related resources
a b D Laptop
May 10, 2011 3:30:41 PM


Go Start then Run in XP - Windows key plus R in Vista and Windows 7, then type in the following, including all the spaces:-

cmd /k ipconfig /all

then press Enter and a black form will appear. Right click anywhere in that form and go to SelectAll. Pressing your Enter key places the entire content into your clipboard. Control V puts it back here in a Reply box so we can see what's going on.

You might also check in Internet Explorer>Tools>Internet Option>Connection tab>LAN button that there's a tick in Automatically Detect settings and no ticks at all in the two boxes for Proxy settings below that.

Type exit to close the black form.

May 10, 2011 4:42:14 PM

ok, i had to manually type this in b/c my laptop isn't connected to the internet and i'm assuming you wanted this info off the laptop and not the desktop.

windows ip configuration
host name............................pooh-pc
primary dns suffix................(blank)
node type..........................hybrid
ip routing enabled................no
wins proxy enabled...............no

ethernet adapter local area connection2:

media state...............................................media disconnected
connection specific dns suffix....................(blank)
description................................................broadcom virtual wireless adapter
physical address.......................................C0-CB-38-04-68-CC
DHCP enabled............................................yes
autoconfiguration enabled.........................yes

wireless lan adapter wireless network connection:

connection-specific DNS suffix................... (blank)
description................................................. DW1501 Wireless-N WLAN half-mini card
physical address.........................................C0-CB-38-04-68-CC
DHCP Enabled..............................................yes
autoconfiguration enabled..........................yes
link-local IPv6address...........................fe80::88c7:1c68:4e7a:ce15%12<preferred>
IPv4 address........................................10.0.0.4<preferred>
subnet mask...........................................255.255.255.0
lease obtained......................................tuesday, may 10, 2011 12:03:32 PM
lease expires........................................wednesday, may 11, 2011 12:03:37 PM
default gateway....................................10.0.0.1
dhcp server.........................................10.0.0.1
dhcpv6 IAID...........................................230738744
dhcpv6 client DUID............................00-01-00-01-14-5E-93-92-F0-4D-A2-A3-BC-75

dns servers.......................................10.0.0.1
netBIOS over Tcpip........................enabled

tunnel adapter isatap.{3E899424-3DF6-46F5-85CF-E8C91220D374}:

media state...................................media disconnected
connection-specific dns suffiix......(blank)
description...................................microsoft ISATAP adapter
physical address...........................00-00-00-00-00-00-00-E0
dhcp enabled...................................no
autoconfiguration enabled.............yes

tunnel adapter isatap.{0682156E-E715-4D7F-87BC-706A2D541973}:

media state..................................media disconnected
connection-specific dns suffix......(blank)
description....................................microsoft ISTAP adapter #2
physical address...........................00-00-00-00-00-00-00-E0
dhcp enabled.................................no
autoconfiguration enabled............yes

tunnel adapter local area connection*9

media state................................media disconnected
connection-specific dns suffix.....(blank)
description.................................teredo tunneling pseudo-interface
physical address........................00-00-00-00-00-00-00-E0
dhcp enabled..............................no
autoconfiguration enabled.....yes

C:/Users/Pooh>
a b D Laptop
May 10, 2011 6:09:42 PM


Oh dear - too late to suggest copying and pasting on to a memory stick and transferring over? Sorry.

The information from the PC will assist actually, then alter the settings in the laptop to match those in the machine which can connect. I suspect you'll be looking in Network Connection?Properties>TCP/IP to allow automatic DHCP and you'll end with a default Gateway of 192./168.1.1 or very similar.
May 10, 2011 8:23:46 PM

ok this is the info from my pc... not sure how to change connection properties to tcp/ip to allow automatic dhcp.

Windows IP Configuration

Host Name . . . . . . . . . . . . : shenika-39860b7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-72-E5-D7-D3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Tuesday, May 10, 2011 11:48:34 AM
Lease Expires . . . . . . . . . . : Wednesday, May 11, 2011 11:48:34 AM

C:\Documents and Settings\Administrator>
!