Raiddinn said:
They probably test it and saw that it was working and sent it back.
That is what they do with 90ish% of motherboard returns since most of the time people return motherboards there is nothing wrong with it.
Returning to the issue at hand:
Surge protectors aren't foolproof.
Power problems come in many different forms.
One of those is a power loss. Another is a power surge. There are other types as well.
Surge protectors often work by converting a power surge into a power loss. When they detect abnormally large amounts of current they may just trip a switch and cut the power to everything connected in order to keep the excess current from flowing to the devices.
Both power loss and power surge are things you generally want to avoid.
The way to attempt avoiding a power loss is with something called an UPS. It lets your computer stay on for about 15 more minutes after the power goes out so you have time to shut it off correctly.
That being said, some UPS devices can have power surges flow through them (no surge protector components) which means if you had a setup of wall -> ups -> surge protector -> computer you could still experience a power loss if a surge was converted to a loss by the surge protector.
Still, in the overall scheme of things the wall -> ups -> surge protector -> computer is about the best protection you can have for your computer (don't switch the order of the middle components).
Whatever your problem ends up being, I would suggest you consider getting this sort of setup so the same problems are less likely to occur in the future.
I have exactly that setup and power outages have never destroyed my components. My house, however, hasn't been struck by lightning, so a surge could potentially screw me.
In any event, it is usually the case in these sort of situations that either 1) the PSU is dead, or 2) the PSU and something else it was connected to are both dead.
I need to know more about your PSU situation in order to help identify the cause of this behavior.
What are the manufacturer, model, wattage, age, and if possible the part number of both the PSUs? Avoid just glossing over this question. The better you answer it the better you can be helped.
A lot of people underestimate the importance of this item even though they would not underestimate the importance of the engine in their car. Avoid being one of those people.
Also, I need to know if you have any potential to try these two PSUs in some other computer, ideally one that is worse than the current computer you are trying to fix. If not then a newer computer that isn't great will still be better than nothing.
Thank you for the info, very detailed.
K, so, the Power Supply Unit is:
Diablotek UL Series
675 watt
ATX 12V 2.31 ver compatible
140MM Silent Cooling Fan
Full Sleeve Cabling
Model # PSUL675
Brand New
It has:
20+4P Mainboard Connector x1
8P CPU+12V Connector x1
4+4P CPU+12V Connector x1
6+2P PCI-E Connector x2
Sata x6
Molex x6
FDD x1
This Power Supply Unit is brand new right out the box.
But if you feel it will definitely help to still try it in another machine, I can and will.
Also, This is the second brand new PSU, exact same model and specs, that I have tried right out the box.