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Update gone wrong???

after updating today as soon as i get past the windows logo all i get is a frozen black screen with the cursor in the middle of the display

any suggestions???


thanx

bTx
5 answers Last reply Best Answer
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  1. Best answer
    Try:
    While at the black screen with cursor, Press CTL, Alt, Del and choose to bring up
    Task Manager. Look for the process "explorer.exe" and highlite and then end this task. Then while in Task Manager, click on File - at the top and choose "New Task". In the Open box type "explorer" without the quotes.

    If that fails, try:

    1. Boot from the Windows 7 install disk
    2. After choosing your language, choose the "Repair your computer" option on the "install now" screen
    3. Optional step: if you need special drivers to access your hard drives (SCSI, etc), follow the "load drivers" onscreen instructions to read them from an external source.
    4. When prompted, choose the "System restore" option
    5. Choose one of the previous restore points (I chose the second one down on mine just to be sure)
    6. The system will roll back installs to that restore point; reboot only when prompted

    If both fail, read here for more info:
    http://support.microsoft.com/kb/314503

    Good luck.
  2. badtaylorx said:
    after updating today as soon as i get past the windows logo all i get is a frozen black screen with the cursor in the middle of the display

    any suggestions???


    thanx

    bTx


    Hi :)

    This happens a lot, try booting into safe mode and restoring the system to BEFORE the updates....then assuming you can get back into normal windows, install the updates one at a time.....if one fails than do it all again (safe mode etc) then "hide" that update and just install the good ones...

    All the best Brett :)
  3. thanx guys!!!
  4. Best answer selected by badtaylorx.
  5. This topic has been closed by Nikorr.
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