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Need help with HD 5970 issue

Last response: in Graphics & Displays
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December 5, 2011 7:08:45 PM

So this is a long tribulation. if you want to jump to the last sentence then go for it but I feel the need to spell it all out to ensure nothing could have happened through the process that could be causing problems

So recently NewEgg had the HD5970 for a huge discount on Black Friday( http://www.newegg.com/Product/Product.aspx?Item=N82E168... ). I managed to snag it. My current machine is a little old but was upgraded a few years ago. Running a 9800GTx, Gigabyte motherboard, 4 GB Ram, core2quad 2.8.

I have never owned a high end gaming card, so this seemed like a great jump. I ordered it and then the card was too large for my case. Went to local store and bought a Corair R500. Put it in only to realize that my PSU was old and didn't have a 8-pin PCI-e power connector. So I went back and got a Corsair TX750W PSU.
Take it home. plug everything in. Card boots just fine and seems to run well on the desktop after installing all the drivers(and I made sure to turn off all the nvidia services and other things). So I boot a game(Left4dead2 just to start) and max everything only to notice my FPS actually isn't very good. I boot Skyrim and crank it up and it actually looks worse than my 9800GTX!

I run Furmark and another benchmark tool and notice that just by turning on AA or any effect my FPS just get crushed to nothing. I look around online about potential problems and I figure out that my mobo is old and does not support crossfire. This, to me, seems like the problem since the 5970 is essentially two cards natively crossfired together.

I will be buying a new CPU/Mobo soon if that is indeed the problem.

So is the fact my motherboard doesn't do crossfire the reason the benchmarks are only hitting half what they should or should it still work and I need to think about RMA'ing the card?

More about : 5970 issue

December 5, 2011 7:17:09 PM

Running windows 7 64-bit. If that somehow makes a difference. I can't find the exact model of my mobo online(I am not at my home computer right now) but I will post later if requested.
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December 5, 2011 7:31:38 PM

That is one reason why these dual cards are made, for people who don't have CrossFireX or SLi boards. Honestly, I do not know what the issue is but it sounds like some sort of driver problem.
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December 5, 2011 7:34:38 PM

When I plug the card in both GPUs show up in the device manager. I went to AMD's site and downloaded the newest drivers(catalyst 11.11 I think).
what should I be looking for as a potential problem?
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December 5, 2011 7:58:38 PM

Hi Genocideowl, I am having the very same issues as you are. I also bought the Diamond 5970 and about to RMA it. My GTX 480 destroys this card for some odd reason. I have installed in two of my computers and have been getting horrible frame rates. I have also installed 11.11c, which hasn't changed a thing. Even when I change graphics from low to high, I don't see any differences and my frame rate is the same. Changing the settings doesn't change the fps at all!
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December 5, 2011 9:02:37 PM

So the fact my motherboard doesn't support crossfire is not the issue for sure then?
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December 5, 2011 9:59:04 PM

That is not the issue. Crossfire is being performed internally in the 5970.
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December 6, 2011 12:16:15 AM

In furmark, does it show 2 GPU's if you enable temperature monitoring? if not use the previously linked article to enable crossfire in furmark.
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December 6, 2011 12:19:52 AM

yes, it shows both GPUs
should both GPUs be running the same clock speed? one is running at 820 and the other at 725.
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December 6, 2011 12:32:07 AM

I don't have a 5970, but running at different clocks doesn't sound normal. you might want to check the manufacturers website to see if an updated BIOS was released for your card. As a warning though, do not perform a bios update on any component unless you are comfortable with the procedure, and have clean stable power.

You may want to set your windows power profile to "maximum performance" just to make sure windows isn't messing with your video
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December 6, 2011 12:35:44 AM

This is funny, Cause i am having a very simmilar problem... I bought the diamon 5970 from newegg thinking it was gonna be a beast card considering its original price was around 500$ and up, however i cant even run A.V.A or GTAIV on max settings, Im also having problems with black screens ingame... somone help
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December 6, 2011 2:21:05 AM

So if many of us are having a problem, could it mean this batch of cards are defective or are there some driver issues?
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December 6, 2011 11:57:28 AM

I really wish I would get a more solid answer from somebody about this issue.
I have uninstalled and re-installed the drivers several times now(from different sources) and got nothing(hell CCC won't even open now for some reason)
my last effort is to put the card into my friends computer and see if it runs, else I guess I will RMA it and hopefully get a working card in return.
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December 6, 2011 5:59:02 PM

To be honest i think its uselss to RMA it, Im not sure if its a defective card. It seems like so many people are having this issue, there has to be somthing we are all missing, because 30-40 fps on GTA IV maxed out on a small 17in monitor does not seem right for such a beastly card, and mine is having issues with overheating on stock cooling right now... Im pretty bummed out, if somone has an answer please share it.
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December 6, 2011 8:42:29 PM

Mcpepsii said:
To be honest i think its uselss to RMA it, Im not sure if its a defective card. It seems like so many people are having this issue, there has to be somthing we are all missing, because 30-40 fps on GTA IV maxed out on a small 17in monitor does not seem right for such a beastly card, and mine is having issues with overheating on stock cooling right now... Im pretty bummed out, if somone has an answer please share it.


Why would you think it is useless to RMA it? I really want this card to work because it was an awesome deal. Could it be bad drivers?
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December 6, 2011 8:45:09 PM

Your right its not useless, I think i chose a bad choice of words, But i do think it would be useless to RMA the card so quick, For all we know it could a driver issue or somthing easier. I want this card to work to, im looking foward to getting it to work properly so i can enjoy my new PC
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December 6, 2011 8:53:15 PM

Mcpepsii said:
Your right its not useless, I think i chose a bad choice of words, But i do think it would be useless to RMA the card so quick, For all we know it could a driver issue or somthing easier. I want this card to work to, im looking foward to getting it to work properly so i can enjoy my new PC


I know how you feel! The only issue is that we have less than 60 days to RMA with Newegg before having to deal with horribad Diamond.
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December 6, 2011 9:03:24 PM

I just wish some well versed members would come and give some sort of guidance on the issue for all of us. Now I can't even get CCC to launch and everything I have tried simple doesn't work
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December 6, 2011 9:36:13 PM

GenocideOwl said:
I just wish some well versed members would come and give some sort of guidance on the issue for all of us. Now I can't even get CCC to launch and everything I have tried simple doesn't work

Hmm thats pretty strange that you can't get CCC to launch. For that issue i would uninstall CCC and the drivers for your card, then reinstall it all fresh. Other than that I can't really think of anything else off the top of my head.
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December 6, 2011 9:45:07 PM

I tried that, didn't work. I actually had to system restore to get CCC to work again.
one question I have is what should windows think my video card is? Right now the CCC says I have "three" 5970s running(though I believe those are just there for each display port). But when looking at the device manager for windows it says my video card is "ATI Radeon HD 5900 Series" and doesn't list the specific card type. Is that what it should say?
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December 6, 2011 10:41:56 PM

GenocideOwl said:
I really wish I would get a more solid answer from somebody about this issue.
I have uninstalled and re-installed the drivers several times now(from different sources) and got nothing(hell CCC won't even open now for some reason)
my last effort is to put the card into my friends computer and see if it runs, else I guess I will RMA it and hopefully get a working card in return.


Don't RMA it just yet......Holy cow, I don't know why I am so lucky with my HD 5970! With the 11.10 amd driver, I get a firm 60 fps in all areas of Skyrim. (I think the game is capped at 60 fps internally) Both gpu's are active as reported by MSI afterburner and radeonpro and each gets up to 99% utilization at the same time. When I "upgraded" to 11.11c, performance plummeted and I could barely get 15-25 fps. I did a system restore to get back to the 11.10 driver and I am now happily at 60 fps again, seemingly using both gpu's. Maybe try the older driver...do a backup first. Maybe xfire is already working with a dual-gpu/single card as opposed to a true dual-card xfire setup. I know lots of folks are having a problem with the xfire scaling and Skyrim, but the 5970 seems to be fine with 11.10 ( and I think I have cap4 installed as well)
Give it a shot and let us know...
DSA
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December 6, 2011 10:45:11 PM

Dsa44 said:
Don't RMA it just yet......Holy cow, I don't know why I am so lucky with my HD 5970! With the 11.10 amd driver, I get a firm 60 fps in all areas of Skyrim. (I think the game is capped at 60 fps internally) Both gpu's are active as reported by MSI afterburner and radeonpro and each gets up to 99% utilization at the same time. When I "upgraded" to 11.11c, performance plummeted and I could barely get 15-25 fps. I did a system restore to get back to the 11.10 driver and I am now happily at 60 fps again, seemingly using both gpu's. Maybe try the older driver...do a backup first. Maybe xfire is already working with a dual-gpu/single card as opposed to a true dual-card xfire setup. I know lots of folks are having a problem with the xfire scaling and Skyrim, but the 5970 seems to be fine with 11.10 ( and I think I have cap4 installed as well)
Give it a shot and let us know...
DSA


Great information, thanks. It's definitely worth a try for any users having issues with their HD 5970.
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December 6, 2011 10:55:33 PM

Dsa44 said:
Don't RMA it just yet......Holy cow, I don't know why I am so lucky with my HD 5970! With the 11.10 amd driver, I get a firm 60 fps in all areas of Skyrim. (I think the game is capped at 60 fps internally) Both gpu's are active as reported by MSI afterburner and radeonpro and each gets up to 99% utilization at the same time. When I "upgraded" to 11.11c, performance plummeted and I could barely get 15-25 fps. I did a system restore to get back to the 11.10 driver and I am now happily at 60 fps again, seemingly using both gpu's. Maybe try the older driver...do a backup first. Maybe xfire is already working with a dual-gpu/single card as opposed to a true dual-card xfire setup. I know lots of folks are having a problem with the xfire scaling and Skyrim, but the 5970 seems to be fine with 11.10 ( and I think I have cap4 installed as well)
Give it a shot and let us know...
DSA


where did you get the 11.10 download, should that just be on AMD's website?
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December 6, 2011 11:02:30 PM



that is what I am getting when I try to run the performace test 7 with the MSi afterburner going
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December 6, 2011 11:03:58 PM

GenocideOwl said:
where did you get the 11.10 download, should that just be on AMD's website?


It should be on AMD's site, there should be a little link somewhere for older or previous drivers....try this for Windows 7 64-bit

http://support.amd.com/us/gpudownload/windows/previous/...
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December 6, 2011 11:07:58 PM

GenocideOwl said:
http://img23.imageshack.us/img23/1753/settingshu.png

that is what I am getting when I try to run the performace test 7 with the MSi afterburner going


Run skyrim with the 11.11c driver and see what you get with the gpu1 and gpu2 usage, as well as fps
then try 11.10....hopefully things will change for the better,,,,,they did for me anyway...as always, your mileage may vary for some reason or another, but give it a shot
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December 6, 2011 11:08:07 PM

I'm not going to read the whole thread (lol lazy), but did you completely remove all of the Nvidia display drivers with Driver Sweeper in safe mode?

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December 6, 2011 11:30:07 PM

Helltech said:
I'm not going to read the whole thread (lol lazy), but did you completely remove all of the Nvidia display drivers with Driver Sweeper in safe mode?


no I didn't
would that really effect things that much?
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December 7, 2011 1:31:33 AM

installed 11.10 CCC
same problem, really bad FPS when running the stress test
particularly if I run Furmark I get 62 FPS on the standard 1080p benchmark. But as soon as I put on 2xMSAA is KILLS my FPS down to 20
really think I am just going to RMA this
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December 7, 2011 1:56:17 AM

Well, remember that our card sucks with MSAA. That effect is typical because it is over the VRAM limit. I have heard of that issue before. I'm doing a fresh install of Windows and I'm going to try out 11.10 with CAPS 4.
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December 7, 2011 1:56:53 AM

CAPS 4?
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December 7, 2011 2:49:49 AM

GenocideOwl said:
installed 11.10 CCC
same problem, really bad FPS when running the stress test
particularly if I run Furmark I get 62 FPS on the standard 1080p benchmark. But as soon as I put on 2xMSAA is KILLS my FPS down to 20
really think I am just going to RMA this


That's normal for furmark...it is a _stress test_. I also get about 58 fps with the 1080p benchmark. 2x AA also kills things, but furmark is not a game, and those results are to be expected. No game will tax your gpu like furmark will. Only use that as a guide and to see what temps it throws out.
Try running skyrim again with FRAPS and see what fps you get.
As I said, I see about 60fps with 11.10 driver and that is with oc cpu 2500k @4.5 and the 5970 @ 850/1175 with voltage 1.162. Both cores are utilized.

Keep your fingers x'd
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December 7, 2011 4:25:32 AM

i too am having this same issue when in skyrim bf3 i get 40 fps maybe down to 20. i noticed with msi afterburner that the cores only go to 50% usually hovering around 40%. i have tried all kinds of drivers and caps with no luck same newegg deal as well. my 5770 worked better than this thing.

any reason the cores would only use 40% on both gpus?

Can you guys check your gpu usage when i skyrim and see if you have the same problem.

tried 11.11c b a 11.11 reg

all with caps 11.11 2

also tried caps 4 but it doesnt have crossfire support for skyrim so only 1 gpu is used anyway and then that core get 60-80% use.

amd phenom x4 965 at 3.6 MHZ
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December 7, 2011 5:15:56 AM

Yes, I also get around 40% of usage. This is really odd.
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December 7, 2011 6:02:35 AM

Also newegg has a 90 return on this as well so we have some time
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December 7, 2011 6:22:12 AM

This must be a crappy card. Deus Ex: HR on max settings is giving me an average of 60 fps. Is that reasonable?
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December 7, 2011 11:15:32 AM

themainjam said:
i too am having this same issue when in skyrim bf3 i get 40 fps maybe down to 20. i noticed with msi afterburner that the cores only go to 50% usually hovering around 40%. i have tried all kinds of drivers and caps with no luck same newegg deal as well. my 5770 worked better than this thing.

any reason the cores would only use 40% on both gpus?

Can you guys check your gpu usage when i skyrim and see if you have the same problem.

tried 11.11c b a 11.11 reg

all with caps 11.11 2

also tried caps 4 but it doesnt have crossfire support for skyrim so only 1 gpu is used anyway and then that core get 60-80% use.

amd phenom x4 965 at 3.6 MHZ



Mate...read above....11.10 caps 4. That gives me 60fps in skyrim, both cores utilized up to 99%.
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December 7, 2011 1:00:31 PM

Tried that do you have the 5970 from the newegg deal made by diamond?
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December 7, 2011 1:28:30 PM

phatman2600 said:
Well, remember that our card sucks with MSAA. That effect is typical because it is over the VRAM limit. I have heard of that issue before. I'm doing a fresh install of Windows and I'm going to try out 11.10 with CAPS 4.


can you explain this a little more?
is MSAA some new thing different than "normal" AA?
why would a supposed top tier card from last "gen" struggle so much with a feature that has been around for a long while
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December 7, 2011 1:52:48 PM

GenocideOwl said:
can you explain this a little more?
is MSAA some new thing different than "normal" AA?
why would a supposed top tier card from last "gen" struggle so much with a feature that has been around for a long while


It is because our cards lack the vram necessary to support it. There is something definitely wrong with our cards. I'm going to RMA it. I don't wan't to deal with this card anymore.
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December 7, 2011 2:06:19 PM

Does the HD 5970 have 2 1GB cores or 2 2GB cores?
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December 7, 2011 2:14:26 PM

Warmacblu said:
Does the HD 5970 have 2 1GB cores or 2 2GB cores?


Each core has its own 1 gb memory. Unfortunately, each core only sees its own 1 gb. It's not really 2gb combined memory.
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December 7, 2011 2:17:22 PM

Dsa44 said:
Each core has its own 1 gb memory. Unfortunately, each core only sees its own 1 gb. It's not really 2gb combined memory.


Yeah, that stinks. I don't think the VRAM is the issue though.
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December 7, 2011 2:41:50 PM

Yeah I don't understand how VRAM can be the reason that FPS drops to 20 FPS just by turning on MSAA
my 9800GTX can turn on 2xMSAA and only see a small decrease in FPS
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December 7, 2011 3:00:35 PM

talked to NewEgg support. They nicely told me that the card is non-refundable and I can only issue an RMA for it.
great.
well time to try the last two options(install on other comptuer that has an i5 and newer Mobo, and try that CAPS 4 thing)
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December 7, 2011 4:31:22 PM

Im am not garunteeing anything will change by doing this, but its the only logical thing i can think of.

Windows 7 comes with default version 8.x of the radeon driver i believe. There was some major changes during the ver. 9-10 transition.

Turn off automatic hardware installation on windoows 7

Quote:
How To Disable Automatic Driver Installation In Windows 7 / Vista
By Nakodari on Nov 02 2008 39 Comments
Suppose you have connected a device with your computer, Windows 7 / Vista will now automatically search for the driver and install it. If you want to select every driver manually(because you have a manual driver that is better), then you should disable automatic driver installation. To do this you don’t need to install any software at all, you can do this using Windows Driver Settings.


Update: Some people complained that the original method doesn’t work at all. Reader mufuti0815 points out a method to properly disable automatic driver installation. I have tested it and it seems to be working. Here is what you need to do:

Go to Start–>Search type in gpedit.msc
Click the file to open the Local Group Policy Editor and show Windows who is in control!!
You want to go here: Computer Configuration->Administrative Templates->System->Device Installation. Click on the subfolder Device Installation on the left and on the right side you will see the possible restrictions.
Right Click on Prevent Installation of Devices not described by other policy settings and edit this option, set it on ENABLED.
Reboot Windows and enjoy its inability to pollute your system with its standard driver, open gpedit.msc again and revert the change so you will be able to install your driver.


Once you do this, do the whole driver sweeper thing and get rid of all the old driver files.

Now reinstall your cards manufacturers drivers, you will need to revert that changes in the above quote probably (i had an issue where it stopped ALL driver installation). The above quote is simply to stop the automatic 8.x driver install as soon as you uninstall your normal drivers. As long as you don't hit "scan for hardware changes" on your device panel once the setting is changed then you should be fine and it wont try to auto install drivers.

Hope this helps.
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December 7, 2011 7:44:27 PM

To me I don't understand why removal of old drivers should impact the current device. It seems like you have the potential to cause more problems than to solve them.
As long as Windows is reporting as using the right drivers in the device manager I fail to see why removing "old" drivers is important.
Then again it is Windows....
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