Sign in with
Sign up | Sign in
Your question

Constant blue screans in windows 7

Last response: in Components
Share
May 22, 2012 2:44:04 AM

Hello,
I have recently bought a new computer, everything was great until I stated gaming. I can potentially run anything for hours how ever it seems to randomly crash, Certain things will trigger it,

For example a raid in World of Warcraft called onyxia's lair will crash me every time mid fight, How ever I can run around any major city in Tera without a single crash. It will randomly crash in Diablo 3 in low to intense areas, with very hard to reproduce results.... I have no clue what to do... I just need some advice really badly.... please help.
May 22, 2012 10:04:31 AM

This actually helps a lot, I can see it has something to do with my video....... still really bad at tech stuff.... but here are the two errors it had from this tool

system Information (local)
--------------------------------------------------------------------------------

computer name: AMBER-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17145413632 total
VM: 2147352576, free: 1944092672


This error it had 11 times

On Mon 14/05/2012 1:11:39 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051312-14196-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x8768)
Bugcheck code: 0x116 (0xFFFFFA80116E0060, 0xFFFFF88004D4E768, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

This Error it had once.

On Tue 22/05/2012 2:08:23 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA8011B73010, 0xFFFFF88005C08768, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



I... am still unsure how to use this info... thanks a lot for any help, I really appreciate this ^_^
m
0
l
Related resources
a b $ Windows 7
May 22, 2012 10:39:07 AM

Use driver sweep (I think thats what its called), remove all video related drivers. reboot in safe mode (hitting F8 after post) run it again to make sure they are all gone and reinstall the newest drivers for your vid card.
m
0
l
May 22, 2012 11:03:31 AM

vrumor said:
Use driver sweep (I think thats what its called), remove all video related drivers. reboot in safe mode (hitting F8 after post) run it again to make sure they are all gone and reinstall the newest drivers for your vid card.



Will give that a try when I get home from work tonight ^_^ thanks.
m
0
l
a b $ Windows 7
May 22, 2012 11:48:16 AM

Quote:
VIDEO_TDR_ERROR


Almost certainly the GPU. I see this BSOD most commonly when a GPU's Video RAM starts to go bad, but its possible a bad driver version could be at fault.

As there aren't many ways to check a GPU's VRAM, the first thing to do is try a different driver version. If the issue persists across more then two or three driver versions, then its probable the GPU is defective, and you should RMA and get a replacement.
m
0
l
May 23, 2012 3:08:54 AM

Ok, so, an update, Replaced the video card, did all that was suggested with the drivers now instead of completely crashing every time my screan just go's black for a while then eventually comes back. Any idea's?
m
0
l
a b $ Windows 7
May 23, 2012 3:11:19 AM

what is your psu specs gpu could be not having enough power to stay on
m
0
l
May 23, 2012 3:14:44 AM

It's a 500 volt, Card says 400 is enough, I have crossfire ability but am not using it
m
0
l
a b $ Windows 7
May 23, 2012 3:17:36 AM

give the name and model of it
m
0
l
May 23, 2012 3:23:40 AM

Ok found it "THERMALTAKE 500 WATT HIGH PERFORMANCE SLI/CROSSFIRE POWER SUPPLY"
m
0
l
May 23, 2012 3:24:07 AM

Also. thanks for all the help you have given so far, your insanely awesome.
m
0
l
May 23, 2012 3:32:28 AM

I don't quite understand how that PSU can be SLI certified and CF ready with only 2 PCIe connectors, but nevertheless, it's not a great PSU. 500W SHOULD be able to run your system just fine, but since that's not a great PSU, I wouldn't rule it out as the problem either.
m
0
l
May 23, 2012 9:08:10 AM

The graphics card is a Radeon HD 6670
m
0
l
May 24, 2012 12:40:44 AM

Spoke too soon.... back to the same crash as before....
m
0
l
a b $ Windows 7
May 25, 2012 4:14:20 AM

could you test your hd 6670 on another system or on a friend computer ,did you overclock the graphic card
m
0
l
May 25, 2012 10:16:37 AM

It's not over clocked, and I actually the other day returned the card for a new one of the same type. Same issue.
m
0
l
a b $ Windows 7
May 25, 2012 8:58:18 PM

what you got in who crashed since you change the video card
m
0
l
May 25, 2012 9:14:15 PM

hmm some new ones mixed in there now.

first
On Thu 24/05/2012 12:37:10 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052312-14508-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x8768)
Bugcheck code: 0x116 (0xFFFFFA80120E54E0, 0xFFFFF8800316E768, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Thu 24/05/2012 12:37:10 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA80120E54E0, 0xFFFFF8800316E768, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

m
0
l
a b $ Windows 7
May 26, 2012 2:32:14 AM

do all your microsoft update and do a dxdiag to see if something is wrong ther is still a driver that interfer with the ati one for the graphic card
m
0
l
May 26, 2012 11:43:38 AM

Ok, here's an interesting update. I went to get my windows updates and it kept giving me an error saying it can not update at this time, restarted, got a friend to try from their pc, no problem.

I don't have much on my pc, so I reformatted last night, I have to test everything yet, but I will give it a try today and see if I still get my errors. Regardless I will update you, You have been very very helpful and I appreciate all the time you have put into this.
m
0
l
May 26, 2012 3:26:12 PM

Ok, so, just tryed playing World of Warcraft again. During a fight screan froze, then went black, I saw a windows message pop up I couldn't read it in the half frozen state, but said something about the driver not responding.
m
0
l
May 27, 2012 1:20:31 PM

Ok, So went with the drivers it recommended, am now freezing up more often then before, no crashing, just freezing then a black screen then back to normal over an over. Can't even start Diablo 3 with this.
m
0
l
May 27, 2012 4:16:34 PM

It's really strange, sometimes I can still hear I am moving in game, but the screen is all messed up like an old NES game that didn't load.
m
0
l
May 27, 2012 10:26:01 PM

So, I reformatted again.... reinstalled pretty much nothing but WoW and the video card drivers and got

On Sun 5/27/2012 10:20:32 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x116 (0xFFFFFA800CD894E0, 0xFFFFF88006C08768, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown VIDEO_TDR_ERROR

m
0
l
a b $ Windows 7
May 28, 2012 3:50:53 AM

you gone have to try this made a chkdsk and also after that use the hhd maker tool to test your drive,when this is done do a memtest one memory stick at the time
m
0
l
November 26, 2012 9:18:20 AM

amberlynnhope said:
Hello,
I have recently bought a new computer, everything was great until I stated gaming. I can potentially run anything for hours how ever it seems to randomly crash, Certain things will trigger it,

For example a raid in World of Warcraft called onyxia's lair will crash me every time mid fight, How ever I can run around any major city in Tera without a single crash. It will randomly crash in Diablo 3 in low to intense areas, with very hard to reproduce results.... I have no clue what to do... I just need some advice really badly.... please help.



Did you fix it?

I have the same troubles :( 
m
0
l
a b $ Windows 7
November 26, 2012 1:28:47 PM

Its either the GPU, or the GPU drivers.

VIDEO_TDR_ERROR indicates the display driver is crashing, attempting to reset, and crashing while attempting to reset, leading to the BSOD.

First step: Try a different version of the GPU driver, even if its older. If the issue remains for two or three different driver versions, its very likely the GPU has a H/W problem, and needs to be replaced.

Quote:
Ok, so, just tryed playing World of Warcraft again. During a fight screan froze, then went black, I saw a windows message pop up I couldn't read it in the half frozen state, but said something about the driver not responding.


Which makes sense; Vista/7 attempt to restart the display driver if it crashes, and it sounds like that is happening a LOT. It really sounds like a bad GPU to me, but try a different version of the driver, just to make sure its not a weird driver issue.
m
0
l
!