Canon Customer Service - Bravo!

Archived from groups: rec.photo.digital (More info?)

"Bob Hayden" <bobhayden@prodigy.net> wrote in message
newsETke.1378$2u1.117@newssvr19.news.prodigy.com...
> Too many times we hear about lousy customer service/repair issues, but I
> had
> a good one with Canon. It's with my video camera but I thought I'd post it
> here because I think the experience just sold me on a new Powershot G6!
>
> Our OPtura 20 videocam went out on us at the 19 month mark, 7 months our
> of
> warranty. Basically, the lens got stuck open so everything is overexposed.
> Since I live in the area I took it to the service center in Irvine...and
> the
> very helpful people there not only took into account my needing it back
> the
> same week for a big weekend trip, but when I explained the problem, they
> said no charge as long as it's not water or sand damage.
>
> 2 days later I called to check on it and they said it would probably not
> be
> ready, but when I explained the situation they connected me to the tech
> assigned the job. That evening I had a message saying it was ready and I
> could pick it up the next day. No charge.
>
> Bravo, Canon!

Oh how I wish I had one nearby. I'm only 500 miles north but I wish I could
walk in and get service.