Graphical Problem on Brand New PC

[rich0523]

I recently built a new PC for my friend. Everything pretty basic.

Specs

Acer S200HLAbd Black 20" 5ms LED
HITACHI HDS721050CLA362 (0F10381) 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s
G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Dual Channel Kit Desktop Memory Model F3-10600CL9D-4GBPK
Intel Celeron G530 Sandy Bridge 2.4GHz LGA 1155 65W Dual-Core Desktop Processor Intel HD Graphics
CORSAIR Builder Series CX430 V2 (CMPSU-430CXV2) 430W ATX12V v2.3 80 PLUS Certified Active PFC Power Supply
BIOSTAR H61MGC LGA 1155 Intel H61 Micro ATX Intel Motherboard

I built it at my house got it all setup and running fine with Win 7 and then hooked it up for them. About a week later they start to see this on their screen which is followed by a total lockup of the system that can only be fixed by powering down the system.

The system is at their house but I told them to bring me the tower I don't think the monitor would be at fault. Any ideas what it might be. I figure Ill run a memtest first and leave it hooked up to my monitor for a while afterwards to see if I experience the same thing. The timing on this occurring is also random it has happened while the computer was in use as well as when it was idle.

 

[Chainzsaw]

Hello,

So there's currently no dedicated graphics card correct (according to your list)?

A few possibilites:

The driver for your integrated GPU might be corrupt. Have you tried re-installing the drivers?

Is the BIOS up to date?

Have you tried re-seating the RAM?

It may even be possible the integrated GPU on that CPU might be at fault.

 

[rich0523]

I haven't had the chance to try anything yet. And no dedicated graphics card they only need it for basic stuff so I felt there was no need. Once I get my hands on the PC I will do those. I am really hoping that the GPU is fine. The BIOS should be up to date though I did update it before I gave it to them.

 

[rich0523]

Ok I just ran Memtest after reseating the RAM no errors. Ran it a 2nd time and I received a similar effect to the screenshot except it occurred in Memtest. So that basically rules out anything software related. Does this mean mobo or the cpu?

 

[QuietPC]

Did you try a different monitor to make sure it's not bad?

 

[rich0523]

Yea I took the tower from their house and have it plugged into my monitor.

 

[rich0523]

So I thought I had remedied the situation by updating the BIOS but apparently it didn't solve the problem. With these Sandy Bridge CPU's is there anyway know if I should be returning the mobo or the CPU?