New rig getting BSoD on select steam games.

I recently built a new computer and everything seems to be running smoothly; however, certain games will give me the BSoD upon startup and I'm not sure what the problem is. I'm sure it's hardware but certain games will play. For instance, I'm able to play Skyrim(and HL-2) without any incidents whatsoever. However, when I play Portal 2 or Deus Ex: Human Revolution, before the games even load I get a crash, I also get a strange error message about my GFX card when I attempt to load up L4D-2 (will update with link to a SS of the dialog box when I'm home) and that game runs but very poorly. The only non-steam game I have tried is QuakeLive(browser plugin) and it runs fine as well. All drivers are up to date. Dump file from crashes pasted below.

Here is my SYS info:
AMD FX-4100 Zambezi 3.6GHz (3.8GHz Turbo) Socket AM3+ 95W Quad-Core Desktop Processor
ASRock 970 EXTREME3 AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD motherboard
PowerColor AX6770 1GBD5-H Radeon HD 6770 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP video card
CORSAIR Builder Series CX500 V2 500W ATX12V v2.3 80 PLUS Certified Active PFC Power Supply
G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory
Seagate Barracuda ST31000524AS 1TB 7200 RPM 32MB Cache SATA 6.0Gb/s 3.5"
Acer G235HAbd 23'' 5ms 1920x1080 WideScreen LCD monitor 300 cd/m2 1000:1
windows 7 32 bit OS

What I have already ran/checked:
- drivers are up to date.
- memtest86 returned no errors after 5 passes.
- directx 11 is up to date. - sfc /scannow, via cmd.exe, to check for corrupt or missing windows system files. returned no errors.
- ran driver verifier, via cmd.exe, and the system did not BSoD.


Dump file from Blue Screen View
[cpp]==================================================
Dump File : 010712-24866-01.dmp
Crash Time : 1/7/2012 3:39:45 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x86b56024
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32492b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntoskrnl.exe+32492b
Stack Address 1 : ntoskrnl.exe+d1b6d
Stack Address 2 : ntoskrnl.exe+d2997
Stack Address 3 : ntoskrnl.exe+7da6b
Computer Name :
Full Path : C:\Windows\Minidump\010712-24866-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 010712-33041-01.dmp
Crash Time : 1/7/2012 3:01:21 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x86d3b2d4
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32492b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntoskrnl.exe+32492b
Stack Address 1 : ntoskrnl.exe+d1b6d
Stack Address 2 : ntoskrnl.exe+d2997
Stack Address 3 : ntoskrnl.exe+7da6b
Computer Name :
Full Path : C:\Windows\Minidump\010712-33041-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 010712-21886-01.dmp
Crash Time : 1/7/2012 2:28:01 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 0x00000031
Parameter 2 : 0x00000000
Parameter 3 : 0x8d136120
Parameter 4 : 0x00000003
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+def20
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : ntkrnlpa.exe+7ba6f
Stack Address 2 : ntkrnlpa.exe+7b0be
Stack Address 3 : ntkrnlpa.exe+7af6b
Computer Name :
Full Path : C:\Windows\Minidump\010712-21886-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 143,912
==================================================

==================================================
Dump File : 010712-18704-01.dmp
Crash Time : 1/7/2012 1:42:01 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x862c68fc
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32490b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntoskrnl.exe+32490b
Stack Address 1 : ntoskrnl.exe+d1bad
Stack Address 2 : ntoskrnl.exe+d29d7
Stack Address 3 : ntoskrnl.exe+7daab
Computer Name :
Full Path : C:\Windows\Minidump\010712-18704-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 010712-20139-01.dmp
Crash Time : 1/7/2012 1:38:01 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x86a85354
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32490b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntoskrnl.exe+32490b
Stack Address 1 : ntoskrnl.exe+d1bad
Stack Address 2 : ntoskrnl.exe+d29d7
Stack Address 3 : ntoskrnl.exe+7daab
Computer Name :
Full Path : C:\Windows\Minidump\010712-20139-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 010712-23166-01.dmp
Crash Time : 1/7/2012 12:23:11 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 0x00000031
Parameter 2 : 0x00000000
Parameter 3 : 0x8d100120
Parameter 4 : 0x00000002
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+def20
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : ntkrnlpa.exe+7ba6f
Stack Address 2 : ntkrnlpa.exe+7b0be
Stack Address 3 : ntkrnlpa.exe+7af6b
Computer Name :
Full Path : C:\Windows\Minidump\010712-23166-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 143,912
==================================================

==================================================
Dump File : 010712-23493-01.dmp
Crash Time : 1/7/2012 12:20:38 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 0x00000031
Parameter 2 : 0x00000000
Parameter 3 : 0x8d100120
Parameter 4 : 0x00000002
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+7b7f
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : ntkrnlpa.exe+7ba6f
Stack Address 2 : ntkrnlpa.exe+7b0be
Stack Address 3 : ntkrnlpa.exe+7af6b
Computer Name :
Full Path : C:\Windows\Minidump\010712-23493-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 143,912
==================================================
[/cpp]

Thank You!
10 answers Last reply
More about bsod select steam games
  1. 0x00000124 = WHEA_UNCORRECTABLE_ERROR

    Basically, some hardware component is broken somewhere in the system, though in some cases, a bad driver can be the problem.

    Based on the fact that it seems the crash tends to happen in two exact locations, I'm currently more inclined to lean towards a crappy driver, as a geniune hardware fault would be crashing in different locations...the last dump gives the big hint, I think:

    Quote:
    178.Caused By Driver : dxgmms1.sys
    179.Caused By Address : dxgmms1.sys+7b7f
    180.File Description : DirectX Graphics MMS


    So for the time being, upgrade to the latest stable driver for your GPU. If you are already running the latest driver, go back a revision. Running a memory test might help, but this doesn't seem like a memory problem to me...

    If these steps fail, I would recommend testing with another GPU, in case you have a true hardware failure.
  2. And as a quick note, this is one of the BSOD messages I hate the most, because it indicates a possible HW failure, and the crashes themselves typically happen deep within the Kernal, making it very hard to figure out exactly what component is at fault. I've seen this involve everything from a bad CPU cache right down to bad software...

    The fact a DirectX component crashed once leads me to guess GPU though, so I'd focus on that first.
  3. I know SFC returned ok, but it can't hurt to update your directx files.

    http://www.microsoft.com/download/en/details.aspx?id=35
  4. gamerk316 said:
    And as a quick note, this is one of the BSOD messages I hate the most, because it indicates a possible HW failure, and the crashes themselves typically happen deep within the Kernal, making it very hard to figure out exactly what component is at fault. I've seen this involve everything from a bad CPU cache right down to bad software...

    The fact a DirectX component crashed once leads me to guess GPU though, so I'd focus on that first.



    I don't have another GPU laying around to stick in there and test. How should I got about testing/checking the GPU? changing drivers?
  5. Just update to the latest drivers available and give it a go.

    I see that your mobo doesn't have integrated graphics, so just update the drivers and report back.
  6. I have the latest drivers and directx 11 is up to date.
  7. update your motherboard BIOS. update direct x. update windows.
  8. I have updated windows and directx. How do I go about updating the mobo BOIS?
  9. Please, stop it. Its not a BIOS issue. I hate it when people give generic steps that don't actually debug anything...

    The only real way to stress test a GPU is via something VERY GPU intensive; 3dMark would be a good start. If that crashes consistently, then we probably have a GPU problem. I don't think its VRAM though, as I'd expect to see TDR_Timeout BSOD's...

    Also, you mentioned a GPU dialog when starting L4D2; can you post a Screenshot?
  10. gamerk316 said:
    Please, stop it. Its not a BIOS issue. I hate it when people give generic steps that don't actually debug anything...

    The only real way to stress test a GPU is via something VERY GPU intensive; 3dMark would be a good start. If that crashes consistently, then we probably have a GPU problem. I don't think its VRAM though, as I'd expect to see TDR_Timeout BSOD's...

    Also, you mentioned a GPU dialog when starting L4D2; can you post a Screenshot?


    I believe I have already stress tested my GPU but I'll run it anyways.

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