A programming teacher that worked for apple back in teh days was telling uss that User manual and help was made by people with very little knowledge in computers( and that was back in the early 90s, apparently its common practice now).
These people would go see software engineer to have an explanation and would write it in a simple way. Then engineer would make sure it remaisn accurate. Thats one of the reason Mac documentation has always been easy to follow.
So maybe its not stupid people but certainly stupid when it comes to computers heh
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