I recently took on the task of building my own computer. This was my first time, and I understand this may be my own mistake. When playing games such as Starcraft 2, and more recently the Guild Wars 2 beta, the frame rate sometimes slows to an unbearable level. Even on the lowest graphics settings, Guild Wars 2 could not be run. I did some research and some tests and have pinpointed the cause at the CPU. I may be wrong.
Intel i7-3770 ivy bridge (3.4 ghz, 3.9 turbo)
Intel DH77KC Motherboard LGA 1155
8 GB RAM G-SKILL ripjaw
nvidia GTX570HD graphics card
Windows 7 home premium 64-bit
Based on my understanding, this should run anything i want with no problems. When i run the windows 7 index, i get 7.9s across the board... except for the processor, which ranges from 3.5 to 5.9. The i7 should be a 7.9 if i am not mistaken. I talked to intel. They told me to run the intel utility ID. It clocked my processor at a whopping 0.71 ghz. I have done nothing in the BIOS although i was planning on overclocking eventually.
I just wanted some thoughts as to what my problem might be. Intel said the processor was fine and did nothing. But something is wrong. Any help is appreciated.
Does it ever go above 0.71 Ghz? If not, I hate to recommend this on stock cooling (I'm just guessing you have the stock cooler, since you didn't mention an aftermarket cooler), but try setting the Power Plan in Windows to High Performance. That will make it run at full speed all the time.
If it still stays at 0.71, it might be a BIOS issue.
Intel's explanation was that the processor is newer than the latest version of the ID utility. Therefore, it can cause problems in the output.
Yes, I am using stock cooling. I was planning on getting a new heat sink anyway after i did some research on the processor. I have set the windows settings to high performance. That was Intel's only suggestion. The ID utility does not always output .71. It fluctuates between .71 and about 1.1 or so. Still abnormally low.
100C?? That's insane--no wonder the frames are dipping so low. If you applied the proper amount of thermal paste, and the HSF is mounted properly, I'd request an RMA. You may have just gotten a bad chip--sooner rather than later. Better to know it's not a CPU error than put off RMAing it and be stuck with a $350 silicon volcano.
You could always try the new HSF first, and if that doesn't help, an RMA may be a good way to go. I'm not sure it's a CPU issue, but take advantage of the warranty if you've exhausted all other possible fixes.
If it's still booting, your chip is fine, but if it consistently runs around the 100C mark, damage could certainly be done.