Here's the deal. I bought this wireless keyboard and mouse 2 years ago when I first was building my PC. Bit of an impulse buy, but it was basically what I wanted and to be honest it all worked pretty well.
Except for one thing. The keyboard had the absolute worst battery life imagineable. I had to change batteries at least once a month, meanwhile most wireless keyboards will work fine for many, many months no problem.
So I finally look into it, realizing it can't be normal, and sure enough, there's a support item on it:
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/6396/~/lx-710-and-lx-715-(easycall)-keyboard-has-short-battery-life
My keyboard falls into the range that has this known issue, so I contact support using their form. Filled out all the part #, model #, etc info. I just put in the comment:
So the reply I get says this:
Ok... don't really see how that matters, but I go with it. Simple reply:
You would think this explains the situation well enough. Keyboard is faulty, right? Well, apparently "not"... Here's the reply I get:
So basically some how this is a software issue... so my keyboard just magically gets drained when I'm not even using it (as in, overnight and weekends) because I have Windows 7? No. Just no.
I might still have a chance, because I was only upgraded to Win 7 here at work a few weeks ago, so I did in fact use that keyboard for a few months on Win XP Pro and still had the issue.
Regardless, the point of this thread is two-fold. First, how can I convince them their product is broken? And secondly... Logitech support isn't very good, apparently, so beware.
Except for one thing. The keyboard had the absolute worst battery life imagineable. I had to change batteries at least once a month, meanwhile most wireless keyboards will work fine for many, many months no problem.
So I finally look into it, realizing it can't be normal, and sure enough, there's a support item on it:
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/6396/~/lx-710-and-lx-715-(easycall)-keyboard-has-short-battery-life
My keyboard falls into the range that has this known issue, so I contact support using their form. Filled out all the part #, model #, etc info. I just put in the comment:
My keyboard has very low battery life which I see is a known issue.
So the reply I get says this:
[me], as I understand from your email, your Logitech EasyCall Desktop shows that it has a low battery charge. My sincere apologies for the issue that you have experienced from the device.
Withregard to your issue, please verify the exact software that you have installed in your Windows 7 x64 operating system.
Ok... don't really see how that matters, but I go with it. Simple reply:
I have been using the latest software (via auto updates) since purchasing the EasyCall combo, currently on controls center version 6.32.7, driver version 5.33.14. The problem however isn't that it shows low battery, but rather that the batteries die after only 2 or 3 weeks of usage (or non-usage, as I have returned after a weekend to a dead keyboard).
In comparison, my girlfriend bought a different Logitech wireless keyboard and after a year she has not changed batteries.
You would think this explains the situation well enough. Keyboard is faulty, right? Well, apparently "not"... Here's the reply I get:
Thank you for your update.
Unfortunately, your device is not Windows 7 compatible which the reason why the software is acting up. The device was made mainly to work with Windows Vista and lower operating systems. It is not because we do not want to support our products. Its just that the device can no longer keep up with the upgrade Microsoft has done to their OS that is why we are releasing new types of devices to keep up with these changes. I am sorry for the bad news.
So basically some how this is a software issue... so my keyboard just magically gets drained when I'm not even using it (as in, overnight and weekends) because I have Windows 7? No. Just no.
I might still have a chance, because I was only upgraded to Win 7 here at work a few weeks ago, so I did in fact use that keyboard for a few months on Win XP Pro and still had the issue.
Regardless, the point of this thread is two-fold. First, how can I convince them their product is broken? And secondly... Logitech support isn't very good, apparently, so beware.