My Asus G73-JH laptop is currently freezing at the Windows Starting screen. I've read a lot of other forum posts that feature the same problem, BUT there is artifacting (bunch of colored dots) on the top of this screen that goes across the "Starting Windows" screen in a sort of horizontal line. Sometimes it just goes straight to the "Windows has failed to startup" screen. None of the System Recovery Options from the Startup Tool seem to help fix the problem, they've all been tried. Trying to boot in safe mode doesn't work either, as after it starts to load the files, the artifacting appears on the top again after about the third file and it freezes.
I have not made ANY major changes to anything on the system for over two months prior. Because of the artifacting seen, I imagine the video card is fried or malfunctioning. I called Asus and all they suggested to me so far was to reformat, because apparently they think its a driver issue, but I'd like to consider myself fairly tech savvy and believe that there has got to be a better solution that does not involve reformatting the hard drive, as I had a lot of important data that had been stored and not backed up the previous night before the unexpected freezing.
The only things I seem to have access to is BIOS and the Startup Tool. I have a System Recovery Disc too, and am curious if there is a solution to this problem (I am not well versed in BIOS), and (assuming the video card is shot) if there would be a way I can access by data and possibly back it up before reformatting so I can persuade Asus support that my card is in fact shot so I can send it in for a replacement!
Thanks for any assistance!
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Artifacting is usually caused by a heat or power issue and not likely a driver issue. Of course, it may also indicate failing hardware.
Try this, get a Linux CD (like Ubuntu) and boot to a Live version. This installs nothing to your HDD, but will allow you to see if your hardware works properly.
Thanks for the reply! Yeah the Asus tech i talked to was pretty unmoved by my attempts to explain to them that it was a hardware issue. Think I can get away with calling back and telling them that reformatting didn't work, without actually doing it, so hopefully they approve of me sending it in for repairs (still under warranty)?
Regardless, if I wanted to do the above suggestion, without bugging you for a whole walkthrough, would i boot from a cd with ubuntu on it, and it would guide me from there? Sorry, not familiar with Linux OS