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Radeon 6850 crash

Last response: in Graphics & Displays
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January 1, 2012 8:19:17 PM

Hello.

I'll post my specs in a min, but I'm having a MAJOR problem with computer, and I think its the video card.

When ever I try to play anything even remotely heavy, my comp crashes. The screens splits in half and then I'll get a colored vertical scanline-ish screen. I have to hard reboot.

Any help at all would be appreciated.

SPECS:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I did add a 2 120mm fans however.

I'm using a 23" ACER monitor primary, and I was using a 19" sansui secondary. (haven't used the secondary since this started happening.

As I'm typeing this my GPU temp is 39 degrees C.

More about : radeon 6850 crash

January 1, 2012 8:28:07 PM

whats your power supply wattage..
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January 1, 2012 8:45:03 PM

600watts
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Anonymous
January 1, 2012 9:02:26 PM

Maybe its Over Heating the GPU.
Check your GPU's Fan.
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January 1, 2012 9:03:58 PM

I tried to load WoW and watched the temps go from 40- 58, then it crashed.

Is that high, or?
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January 1, 2012 9:27:05 PM

58C is not high and 39C idle temperature is also fine. Have you updated your GPU drivers? It could be that the card is faulty out of the box.
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January 1, 2012 9:36:39 PM

chippies said:
58C is not high and 39C idle temperature is also fine. Have you updated your GPU drivers? It could be that the card is faulty out of the box.


I updated, and installed and re installed 3 different versions. Same problem.

Thankfully, if the card is bad, at least its still under warranty.

I wont be able to contact the retailer till Tuesday, so any other tests or replies are welcome.
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January 1, 2012 9:52:39 PM

You can try testing the memory using memtest or Windows memory diagnostics. Test 1 stick of RAM at a time to see if any have a problem.
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January 1, 2012 10:42:28 PM

I ran both and found nothing on either stick.
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January 1, 2012 10:58:46 PM

Also, if I'm quick enough to kill the program, it wont freeze and I wont have to reboot.

Even happens on fullscreen youtube videos.
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January 2, 2012 8:27:06 AM

Myyu said:
I tried to load WoW and watched the temps go from 40- 58, then it crashed.

Is that high, or?


How quickly does the temperature increase. If it is a sudden increase only taking a few seconds then your GPU might be getting hot enough to reset during the time between temperature updates in whatever software you are using to measure the temperature. If that is the case, send it back as the heat sink probably wasn't installed properly.

If the temperature increases slowly, say only 2 or 3 degrees every few seconds, then its probably not the above problem. Slow brain finally thought of it this morning.
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January 2, 2012 7:29:14 PM

chippies said:
How quickly does the temperature increase. If it is a sudden increase only taking a few seconds then your GPU might be getting hot enough to reset during the time between temperature updates in whatever software you are using to measure the temperature. If that is the case, send it back as the heat sink probably wasn't installed properly.

If the temperature increases slowly, say only 2 or 3 degrees every few seconds, then its probably not the above problem. Slow brain finally thought of it this morning.


It took it about 8 seconds to jump from 38 to 58 then it crashed.

I'm leaning more towards the heat sink now also, becasue if I can exit out of the program quick enough after it messes up, It will go back to normal.
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Best solution

January 2, 2012 8:29:04 PM

8 seconds is a bit too fast. Definitely send the GPU back for repairs/replacement.
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January 3, 2012 12:04:00 AM

chippies said:
8 seconds is a bit too fast. Definitely send the GPU back for repairs/replacement.


Well, out of nowhere, I got a AMD driver has failed error.

Also, the GPU load goes jumps to 100% also.
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January 3, 2012 6:07:00 AM

Myyu said:
Well, out of nowhere, I got a AMD driver has failed error.

Also, the GPU load goes jumps to 100% also.


This looks like the graphics card has become unstable and and is generating errors, not surprising since it's overheating. One more reason to return it.
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January 3, 2012 4:00:32 PM

chippies said:
This looks like the graphics card has become unstable and and is generating errors, not surprising since it's overheating. One more reason to return it.


Well, called the company and got a RMA number. Now I get to wait a week. Thanks for all your help.
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January 3, 2012 4:00:50 PM

Best answer selected by Myyu.
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