BT 1800HG Router Ping blocking

Sorry guys, but this is a work-related question...

A customer of ours has a BT (British Telecom) 1800HG Wireless router/ADSL modem box. It's all set up fine, but for our application suite to work properly it needs to respond to PING requests from the 'net. It <i>does</i> have an option to 'Block Ping' but even with that OFF it doesn't respond to pings.

I've fiddled with the options a bit, but the only sure method of getting it to work (that I've found so far) is to turn the firewall off completely, and basically let it redirect everything to the PC.

The PC has a software firewall, but the customer (quite rightly) would rather have the hardware firewall ON...

I've tried looking around for any info on this one, but it seems a bit sparse. I wish they'd bought Netgear 834Gs instead, since they actually <i>work</i> and are slightly cheaper....

The rules that have been set up are obviously working because I can still get a PCAnywhere connection up even with the firewall on (because the right ports have been forwarded etc.)

Ah well. Any ideas?

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<font color=red>"Life is <i>not</i> like a box of chocolates. It's more like a jar of jalapeńos - what you do today might burn your a<b></b>ss tommorrow."

According to the router it is... I guess I'll just have to see if any other newer firwares become available.

Crap routers.

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<font color=red>"Life is <i>not</i> like a box of chocolates. It's more like a jar of jalapeńos - what you do today might burn your a<b></b>ss tommorrow."

I spoke to their IT support company (they've outsourced it or something) and <i>they</i> agree that the BT routers suck balls big time..

Apparently though, it's what BT give you if you get their 'Wireless bundle' pack when you sign up. Their IT guy also said (I have no way of verifying this, but it sounds feasible-ish, knowing BT) that if you used a non-bt router, they'd lose their fixed IP - as it's their router that keeps it fixed.. how crap is that?

Well, at least it's not our software at fault, so we can tell them to shout at BT instead of us...

That said, Bastard customers never see things that way... *sigh*..

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<font color=red>"Life is <i>not</i> like a box of chocolates. It's more like a jar of jalapeńos - what you do today might burn your a<b></b>ss tommorrow."

I seriously doubt that only that router can keep a fixed IP.

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- Hope you can sort something out.

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