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New laptop. gt 540m is underperforming? Also dx10 issue... please help

Last response: in Graphics & Displays
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January 8, 2012 2:13:58 AM

CPU Type: Intel Core i7-2670QM @ 2.20GHz
CPU Speed: 2195.7 MHz
Cache size: 256KB
O/S: Windows 7 (64-bit)
Total RAM: 6054.7 MB.
Available RAM: 4236.5 MB.
Video settings: 1366x768x32
Video driver:
DESCRIPTION: Intel(R) HD Graphics Family
MANUFACTURER: Intel Corporation

plus it also has a geforce gt 540m 1gb, and uses nvidia optimus to determine what card to use.

On normal settings my 3D score on passmark is only 580, and when setting my system to "high performance" it ranks just barely over 600. The average for my gpu is 720, and when searching most users are well over 700 with the 540m.

Also after running the 3d test I get: "The directx 10 test ran correctly however there was an error during the cleanup phase and some objects may not have been released. This should not have affected the test score."

I updated my nvidia drivers. What else can I try? Does my card have a problem? Maybe my mobo? I thought passmark could be using the intel hd card and not the 540m but its scoring too high for that to be the case. Also my 2D solid vectors and transparent vectors are god awful :'( ...

HELP please and thank you!


---------------------------------
CPU - Integer Math: 2154.6
CPU - Floating Point Math: 2496.5
CPU - Find Prime Numbers: 1022.7
CPU - SSE: 33.6
CPU - Compression: 8881.0
CPU - Encryption: 25.4
CPU - Physics: 389.9
CPU - String Sorting: 4936.7
Graphics 2D - Solid Vectors: 1.8
Graphics 2D - Transparent Vectors: 1.8
Graphics 2D - Complex Vectors: 128.3
Graphics 2D - Fonts and Text: 188.3
Graphics 2D - Windows Interface: 98.3
Graphics 2D - Image Filters: 359.0
Graphics 2D - Image Rendering: 591.4
Graphics 3D - Simple: 399.5
Graphics 3D - Medium: 208.1
Graphics 3D - Complex: 69.0
Graphics 3D - DirectX 10: 10.6
Memory - Allocate Small Block: 5375.9
Memory - Read Cached: 2375.2
Memory - Read Uncached: 2218.4
Memory - Write: 2173.5
Memory - Large RAM: 3133.5
Disk - Sequential Read: 89.9
Disk - Sequential Write: 86.3
Disk - Random Seek + RW: 5.0
CPU Mark: 7358.7
2D Graphics Mark: 396.7
Memory Mark: 1519.6
Disk Mark: 655.4
3D Graphics Mark: 603.9
PassMark Rating: 1696.0

System information: This Computer
CPU Manufacturer: GenuineIntel
Number of CPU: 1
Cores per CPU: 4
CPU Type: Intel Core i7-2670QM @ 2.20GHz
CPU Speed: 2195.7 MHz
Cache size: 256KB
O/S: Windows 7 (64-bit)
Total RAM: 6054.7 MB.
Available RAM: 4236.5 MB.
Video settings: 1366x768x32
Video driver:
DESCRIPTION: Intel(R) HD Graphics Family
MANUFACTURER: Intel Corporation
BIOS: Intel Video BIOS
DATE: 1-27-2011
Drive Letter: C
Total Disk Space: 186.3 GBytes
Cluster Size: 4.0 KBytes
File system: NTFS
a c 109 U Graphics card
a c 185 à CPUs
a b å Intel
January 8, 2012 4:01:32 AM

Use a different software besides passmark please...
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January 8, 2012 4:02:17 AM

I can use a different free benchmark, or give you guys any other info, whatever someone needs to help me, I dont wanna be stuck with a lemon.
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Related resources
January 8, 2012 4:02:58 AM

amuffin said:
Use a different software besides passmark please...


gladly, please suggest or link.
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January 8, 2012 4:48:25 AM

not sure what info you wan:
"Your Score is Low Compared to Similar Systems.
There may be a problem."

3DMark Score P1113
--------------------------------------------------------------------------------
Graphics Score 983
--------------------------------------------------------------------------------
Physics Score 4896
--------------------------------------------------------------------------------
Combined Score 956
--------------------------------------------------------------------------------
GraphicsTest1 4.42 FPS
--------------------------------------------------------------------------------
GraphicsTest2 4.46 FPS
--------------------------------------------------------------------------------
GraphicsTest3 6.1 FPS
--------------------------------------------------------------------------------
GraphicsTest4 3.11 FPS
--------------------------------------------------------------------------------
PhysicsTest 15.54 FPS
--------------------------------------------------------------------------------
CombinedTest 4.45 FPS

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a c 109 U Graphics card
a c 185 à CPUs
a b å Intel
January 8, 2012 7:12:11 AM

Yes, there is a problem. Are the drivers updated?
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January 8, 2012 1:58:40 PM

Yes, that was the first thing I did before making this topic. Again though I'm not sure what card 3DMark is trying to use, but regardless its convinced I have a problem.
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January 8, 2012 2:55:23 PM

metroidlink said:
ok futuremark is messed up, they claim that the intel graphics is a better card than the 540m:
http://community.futuremark.com/hardware/gpu/Intel+HD+G...
http://community.futuremark.com/hardware/gpu/NVIDIA+GeF...

If that were the case why the hell would my new laptop have both cards. Anyways is there anything I can do here guys other than throw a fit with the manufacturer and hopefully get a refund so that I can start over??? =(


Hey, I'm having the exact same issues as you. I tried futuremark as suggested and got the same results, but it's definitely only testing the Intel HD 3000 Mobile and not the Nvidia, so those scores won't really help get our problem solved. I'm not sure how to get the program to test the Nvidia card. I really hope a solution appears because it's very frustrating to have this videocard underperform.
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January 8, 2012 3:35:13 PM

@OP

I'm gonna assume that you're running a 4GB + a 2GB stick of RAM in single channel mode. Now, given the exorbitant memory speeds of today it may or may not matter but that MAY be where the bottleneck is (I know it was an issue a few years ago, but it may not be today). Try switching to dual channel mode (This will more likely than not require you to purchase more memory).
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January 9, 2012 12:41:26 AM

opckieran said:
@OP

I'm gonna assume that you're running a 4GB + a 2GB stick of RAM in single channel mode. Now, given the exorbitant memory speeds of today it may or may not matter but that MAY be where the bottleneck is (I know it was an issue a few years ago, but it may not be today). Try switching to dual channel mode (This will more likely than not require you to purchase more memory).


Dont think so. Both passmark and windows experience rank my ram as just fine but indicate graphics are underperforming. Other passmark users with the same CPU and GPU as me with ram ranging from 4 to 6 to 8gb all perform in the 700 range...

Not sure how to fully utilize my 3dmark results...

So should I just call up newegg and swap out the system? Here's my system btw:
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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January 9, 2012 11:05:02 PM

is it possible that asus used a bad mobo for this cpu/gpu combo?
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January 18, 2012 1:07:44 PM

Im saddened that the most tom's hardware could come up with is "hey I know you said you updated your drivers but did you update your drivers" and "hey maybe your ram is limiting your GPU even though others with the same ram score higher"... And i got an email saying "Please choose the best answer to your question" RIGHT.....
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January 31, 2012 2:32:24 AM

i'm having the same issues .. what did you end up doing?
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