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Problem with hd 5570 OEM

Last response: in Graphics & Displays
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January 8, 2012 12:37:06 PM

Hi guys,
I have bought an hp pavilion p6760br, here the spec:
http://h20000.www2.hp.com/bizsupport/TechSupport/Docume...

And i having BSODs all the time, blue screen viewer said it's because of these .sys files (atikmapg.sys, dxgkrnl.sys and dxgmms1.sys),
but it only happens with video drivers installed (driver by hp, original catalyst by amd and driver by microsoft), and if i unnistall the driver and run driver sweeper after, it runs perfect, but i can't game.
I'm using windows 7 Ultimate SP1 64-bit

P.S.:MSI Kombustor crash, but i can benchmark perfectly the unigine tropics.
P.SS: When i run a game my screen stay black, but i can play and listen the game but with no image, and if i try crtl+alt+del or alt+tab it crash in BSOD.

Edit: I have tried to run this card in other system and works perfectly, but with windows 7 Enterprize SP1 32-bit, the other system is an DELL optiplex GX620

More about : problem 5570 oem

January 8, 2012 2:09:20 PM

It really sounds like a bad card, I would explore warranty.
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January 9, 2012 12:18:44 PM

I don't tinhk the video card is problem, as I said the card works fine on other systems.

There are a chance that could be the motherboard?
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January 9, 2012 12:42:58 PM

It could be motherboard, CPU, memory, PSU, Hard Drive. Anything.
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January 9, 2012 12:55:57 PM

memory isn't I runed memtest, windows memory diagnostics and the diagnostics that have in bios, HD is from my older system and is ok, psu too (is a corsair tx950w), cpu appears ok too my only suspect is the motherboard
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January 9, 2012 9:14:32 PM

kakaofull said:
I don't tinhk the video card is problem, as I said the card works fine on other systems.

There are a chance that could be the motherboard?

In any case the system should still be under warranty, next likely culprit would be the motherboard.
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January 9, 2012 9:27:58 PM

UPDATE!!

I have tested now my hd 5570 on my old system and works fine, and i returned my XFX 6800 XTreme to my pc and works fine too,
soo that appears to be an incompatibility :o 
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January 9, 2012 9:31:46 PM

kakaofull said:
UPDATE!!

I have tested now my hd 5570 on my old system and works fine, and i returned my XFX 6800 XTreme to my pc and works fine too,
soo that appears to be an incompatibility :o 

And the card came pre installed in the HP?
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January 9, 2012 9:33:59 PM

rolli59 said:
And the card came pre installed in the HP?


Yes.
I know it's too crazy to understand :pt1cable: 
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January 9, 2012 9:42:19 PM

kakaofull said:
Yes.
I know it's too crazy to understand :pt1cable: 

Still a warranty issue! Why buy HP and treat it like a homebuild? You have gone through a lot of work to proof that you got a faulty product! I personally would RMA the whole thing to them!
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January 9, 2012 9:49:43 PM

ok i will try it. thanks
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January 20, 2012 3:12:06 PM

Best answer selected by kakaofull.
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