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Identifying network ... endless loop

Last response: in Windows 7
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January 11, 2012 11:21:52 PM

My desktop is stuck on "identifying" when I try to get an internet connection. My laptop wireless works fine. I have uninstalled all network drivers (including hidden), rebooted router, googloed for 8 hours now. HELP !!!!

- Model of network card/chip? Realtek RTL8168B/8111b family pci - E gigabit ethernet NIC
- Is your Windows 7 32bit or 64bit? 7 64bit
- Are you talking about wired or/and wireless connections? wired (wireless is fine)
- Are you connected to a router or directly to the modem? router
- Is your network card/chip recognized under "Device Manager"? (its there and I removed all adapters (and hidden) and rebooted a few times
- Did you verify your ethernet cable to be sure there is no damage, or that it's not bent? yes
- Did you configure an Ip adress yourself or you left it do that automatically? tried both...I get a very wierd IP address 169.254.197.21 and when I try to get to router using 169.198.0.1 it gives me an error message.
- Did you installed the proper network drivers? yes
- Is there anything else that doesn't act normal? for desktop "identifying .. no internet access" on the wireless connection ... the desktop is showing error..BUT my laptop is working and at full strength...which is how I am commmunicating now.
Have you used Spybot S&D to remove those pesky spywares that prevents the computer from connecting to the web? yes spybot (2 fixes...nothing changed) and malwarebytes (0 results) and another Glarey

January 12, 2012 12:01:30 AM

...did you reinstall the drivers after deleting all of them?
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January 12, 2012 12:12:04 AM

What happened when you set a static ip address? E.g. set it to 192.168.0.155 and then open a cmd window and type ping 192.168.0.1 :) 
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January 12, 2012 12:24:58 AM

kajabla said:
...did you reinstall the drivers after deleting all of them?

They all reinstalled when I rebooted. yes
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January 12, 2012 12:38:07 AM

aaab said:
What happened when you set a static ip address? E.g. set it to 192.168.0.155 and then open a cmd window and type ping 192.168.0.1 :) 

When I put 192.168.0.155 on the IE line I get "address not valid" or "this address is not valid" cmd line...for ping is p PING: transmit failed. General Failure
4x
packets enst 4 received 0 lost 4 (100%)
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January 12, 2012 12:44:20 AM

marincountyman said:
When I put 192.168.0.155 on the IE line I get "address not valid" or "this address is not valid" cmd line...for ping is p PING: transmit failed. General Failure
4x
packets enst 4 received 0 lost 4 (100%)


Looks like a driver problem,

do an ipconfig /all and post here please with the static ip address set as it is now.

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a b $ Windows 7
January 12, 2012 12:46:27 AM

aaab said:
Looks like a driver problem,

do an ipconfig /all and post here please with the static ip address set as it is now.


Hi :) 

You forgot to tell him to run the commands from a command prompt....CMD

All the best Brett :) 
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January 12, 2012 12:48:17 AM

Is there a green light on your switch/router that your PC is plugged into?

Check that there is a green light where the network cable is plugged into the computer.

Could you please follow this guide to set a static ip address

http://portforward.com/networking/static-win7.htm

Then try the ping 192.168.0.1

EDIT:

Thanks Brett :) 
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January 12, 2012 1:06:21 AM

aaab said:
What happened when you set a static ip address? E.g. set it to 192.168.0.155 and then open a cmd window and type ping 192.168.0.1 :) 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\***********>cd\

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HillFam-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-22-43-64-B9-4F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 00-22-43-64-B9-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigab
it Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-24-8C-EA-F5-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::60bc:4983:983c:D 5b3%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.***.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\>
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January 12, 2012 1:14:31 AM

aaab said:
Is there a green light on your switch/router that your PC is plugged into?

Check that there is a green light where the network cable is plugged into the computer.

Could you please follow this guide to set a static ip address

http://portforward.com/networking/static-win7.htm

Then try the ping 192.168.0.1

EDIT:

Thanks Brett :) 


The light is orange on the bottom...of the host...a flashing yellow above. I swapped cables to a new set and same color scheme...so I don't think thats it unless it should absolutely be green. Mainframe is Asus. Working set IP address now. Thanks guys...heroes !!
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January 12, 2012 1:15:46 AM

I suggest you remove your name from your post :) 
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January 12, 2012 1:30:45 AM

aaab said:
Is there a green light on your switch/router that your PC is plugged into?

Check that there is a green light where the network cable is plugged into the computer.

Could you please follow this guide to set a static ip address

http://portforward.com/networking/static-win7.htm

Then try the ping 192.168.0.1

EDIT:

Thanks Brett :) 


OK Brett and aaab:

"identifying is gone" It now has the name of my Local Area Connection: H1| office ***


When I ping I get different msg too (progress right?)
Pinging 192.168.0.10 with 32 bytes of data:
Reply from 192.%%%%% Destination host unreachable

4x

Ping stats for 192.168.1.10
packets sent 4 received 4 lost 0

STILL no connection to the desktop though

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a b $ Windows 7
January 12, 2012 3:49:16 PM

map your network in win 7 and see if you got something to the router also when you connect to your router with a cable if the connection is good the light on this one should be green,check cable for defect
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a b $ Windows 7
January 12, 2012 4:05:04 PM

marincountyman said:
OK Brett and aaab:

"identifying is gone" It now has the name of my Local Area Connection: H1| office ***


When I ping I get different msg too (progress right?)
Pinging 192.168.0.10 with 32 bytes of data:
Reply from 192.%%%%% Destination host unreachable

4x

Ping stats for 192.168.1.10
packets sent 4 received 4 lost 0

STILL no connection to the desktop though


Hi :) 

You got the numbers wrong....

He said ping 192.168.0.1

You pinged 192.168.1.10

Ping the correct number and come back with the result...

All the best Brett :) 
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January 12, 2012 5:50:40 PM

I set the following IP address:
IP address: 192.168.1.11
subnet mask 255.255.255.0
default gateway: 192.168.0.1

I set the following DNS serve addresses
Preferred DNS server 216 104.64.5
alternate DNS serve 216.104.72.5

Got a warning on close: a Warning The default gateway is not on the same network segment (subent) that is defined by the IP address and subnet mask. Doyou want to save configuration?

Will ping 192.168.0.1 now and come right back. Thank you sir.
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January 12, 2012 5:53:20 PM

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
4x
Ping statistics for 192.168.0.1:
Packets sent 4 received 0 lost 4 (100% lost)
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January 12, 2012 6:04:18 PM

So you have set your ip address to 192.168.1.11

You need to set it to 192.168.0.11

The 0 is quite important. As from what I can see your router is on 192.168.0.1
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January 12, 2012 6:15:27 PM

Brett told me to switch to 192.168.0.1...ping detail below. Should I try 192.168.0.11 too???

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
4x
Ping statistics for 192.168.0.1:
Packets sent 4 received 0 lost 4 (100% lost)


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January 12, 2012 6:19:15 PM

set the following IP address:
IP address: 192.168.0.11
subnet mask 255.255.255.0
default gateway: 192.168.0.1

Then try ping 192.168.0.1 :) 

Just out of curiosity could you do an ipconfig on your laptop thats connected via wifi and post that here too
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January 12, 2012 7:29:39 PM

pinging 192.168.0.1 with 32 bytes of data
Reply from 192 XXXXXXX bytes = 32 time <1m2 TTL =127
4x
ping stats for 192.168.0.1
packets sent = 4 received = 4 lost = 0 (0% loss)
aproximate round trip times in milli seconds:
Minimum = 0ms, Maximu = 0ms, Average = 0ms

from laptop

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\dad pc>
C:\Users\dad pc>cd\

C:\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=38ms TTL=127
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=91ms TTL=127

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 91ms, Average = 32ms

C:\>
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January 12, 2012 7:55:31 PM

Ok that ping looks good, did you check to see if the internet is working now?

If the internet isn't working yet:


Just need to get the dns servers correct.

set the following IP address:
IP address: 192.168.0.11
subnet mask 255.255.255.0
default gateway: 192.168.0.1

set the following DNS server addresses
Preferred DNS server 192.168.0.1
alternate DNS serve 216.104.72.5

Then try access the internet and see how it goes.

On your laptop could you do a ipconfig /all and post here no need for the ping
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January 12, 2012 8:03:51 PM

aaab said:
Ok that ping looks good, did you check to see if the internet is working now?

If the internet isn't working yet:


Just need to get the dns servers correct.

set the following IP address:
IP address: 192.168.0.11
subnet mask 255.255.255.0
default gateway: 192.168.0.1

set the following DNS server addresses
Preferred DNS server 192.168.0.1
alternate DNS serve 216.104.72.5

Then try access the internet and see how it goes.

On your laptop could you do a ipconfig /all and post here no need for the ping



All is working... thank god. I wrote a thank you note to you and Brett but I think it went to Brent's thread. ..its just freaking amazing what you guys do for people. GIVes me faith in humanity.

I don't understand how it all got so screwed up though and that bothers me. Do you still want the config all for the laptop??? Again, I am forever gratefull. Let me know. Cheers. Mark
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Best solution

January 12, 2012 8:10:38 PM

No need for the ipconfig :)  have a good once mate
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January 18, 2012 11:34:58 PM

Best answer selected by marincountyman.
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a b $ Windows 7
January 19, 2012 3:10:21 AM

This topic has been closed by Nikorr.
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