So, I was moving across country without a car and in my online searching, people recommended I ship my computer in tact to myself via UPS or some service rather than dissemble it and take all the components on the plane with me. So, I did that, but now my computer is having problems. The day I got the computer and set it up, I got a BSOD, which I will copy/paste details of below. I opened it up to find my CPU heatsink was loose. I couldn't get all the heatsink latches to secure. I managed to get three secured and one sort of tight but not really. In general, I am noticing my computer is going slow as hell. Web tabs open slow and pages load slow, video editing is taking forever. It just does not feel right.
How do I figure out which component, if any, is the culprit? This system is brand new, custom built from parts I got for Christmas. I insured the package for $1140 so hopefully I can successfully file a claim and get money back. (If anyone knows how I prove they broke my computer, I'm all ears.)
System specs (this thing should not be running slow):
OS Windows 7 Professional 64-bit OEM, installed January 2012
CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Motherboard: GIGABYTE GA-Z68XP-UD3P
RAM: CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3 SDRAM
Video: EVGA 01G-P3-1461-KR GeForce GTX 560 (Fermi) 1GB
PSU: CORSAIR Enthusiast Series TX650 V2 650W ATX12V v2.31/ EPS12V
Case: COOLER MASTER HAF 932 Advanced RC-932-KKN5-GP Full ATX
HDD: Seagate Barracuda 7200.12 ST3500413AS 500GB 7200 RPM 16MB Cache SATA 6.0Gb/s 3.5"
BSOD info:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/29/2012 4:16:04 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Katie-Desktop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-06-29T21:16:04.474045700Z" />
<EventRecordID>45797</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Katie-Desktop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">30</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
-System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-06-29T21:16:04.474045700Z
EventRecordID 45797
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Katie-Desktop
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 30
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
How do I figure out which component, if any, is the culprit? This system is brand new, custom built from parts I got for Christmas. I insured the package for $1140 so hopefully I can successfully file a claim and get money back. (If anyone knows how I prove they broke my computer, I'm all ears.)
System specs (this thing should not be running slow):
OS Windows 7 Professional 64-bit OEM, installed January 2012
CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Motherboard: GIGABYTE GA-Z68XP-UD3P
RAM: CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3 SDRAM
Video: EVGA 01G-P3-1461-KR GeForce GTX 560 (Fermi) 1GB
PSU: CORSAIR Enthusiast Series TX650 V2 650W ATX12V v2.31/ EPS12V
Case: COOLER MASTER HAF 932 Advanced RC-932-KKN5-GP Full ATX
HDD: Seagate Barracuda 7200.12 ST3500413AS 500GB 7200 RPM 16MB Cache SATA 6.0Gb/s 3.5"
BSOD info:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/29/2012 4:16:04 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Katie-Desktop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-06-29T21:16:04.474045700Z" />
<EventRecordID>45797</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Katie-Desktop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">30</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
-System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-06-29T21:16:04.474045700Z
EventRecordID 45797
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Katie-Desktop
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 30
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0