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Diamond Radeon HD 5550 Pavilion a6010n w/ ASUS P5LP-LE !black screen!

Last response: in Graphics & Displays
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January 14, 2012 3:42:13 AM

I have a problem installing my Diamond Radeon HD 5550 GPU onto my HP Pavilion A6010N Desktop PC

Whenever I turn on my PC with the card is in the PCI Express slot, I get a black screen. this happens when i have the VGA in the onboard or GPU, Have disabled the onboard graphic through BIOS and/or Device Manager, already have the drivers installed

I have tried everything i could think of doing without putting more money in, because I don't even know the problem.

I got the card last summer as a birthday present to make this pretty crappy pc last a little longer, but it's giving me such a big problem I literally want to throw my pc out of my 2nd story window.

My PC: HP Pavilion a6010n PC
http://h10010.www1.hp.com/wwpc/ca/en/ho/WF06b/12132708-...

Motherboard: ASUS P5LP-LE
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00...

CPU : Intel® Core™ 2 Duo Processor E4300 Intel® Viiv™ Technology
• 1.8GHz, 2MB L2 Cache, 800MHz Front Side Bus

Video card:
DIAMOND HD Radeon HD 5550 PCI Express GDDR3 1GB Video Graphics Card
http://www.diamondmm.com/5550PE31G.php



Okay, so now what I have tired to do to fix this

I have called Diamond and Hp, they're no help.

Upgraded power supply so it would not be an issue.

I upgraded to Win7 before trying the card, and when I tried to set the PCI Express slot as the primary video adapter in the BIOS, there was no option for it, just onboard and PCI. So I went on the HP website and saw there was a BIOS update. Tried to install it, but it wouldn't let me on Windows 7.
Needed to find my vista recovery disks(took a while) and when I tried to re-install vista, one of the disks was corrupt (Yayy!)

So I got a hold of another copy of vista and fresh installed it. I then downloaded the BIOS update and installed it, but there is still not a option in the BIOS for PCI Express (seemed very odd) but i continued on, installing the Drivers for the 5550 HD and disabling the onboard graphics in the BIOS and device manager. popped in the card and still nothing!

I know the card isn't dead (fan spins)

I may have forgotten some details, I will best answer anything i can if you are to try and help me. I'm still on Vista until i get this to work by the way.

Now I am thinking I may be stupid, I thought it was compatible, but the card requirements say
System CPU : Pentium Intel Duo, AMD X64 or higher
CPU Speed : 2.4 GHz or higher CPU

I have the stock Intel® Core™ 2 Duo Processor E4300 Intel® Viiv™ Technology
• 1.8GHz, 2MB L2 Cache, 800MHz Front Side Bus

could the CPU be the problem? if it is, is there one I can get to make this work. (im fine with spending $ as long as it will work, don't want to drop $100ish for it to be a lost cause)

Thank you all so much, I have tried all I could think of, so I come to this community because you seem to be very helpful :) 
January 14, 2012 3:22:40 PM

As I see it there are two possibilities. Faulty card or motherboard incompatibility if the card is PCIe ver2.1 which has had no video issues in older boards with ver 1.x slots.
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January 14, 2012 7:01:17 PM

I think the card is a 2.0, should work with the 1.0 slot.
The card could be dead, but the fan works, so I don't think so.

Could it be CPU compatibility issues?
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January 14, 2012 7:22:41 PM

If the card is version 2.0 (free of the compatibility issue the 2.1 cards have) even with the fan spinning most likely faulty card!
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January 17, 2012 1:40:08 AM

this is actually the second card I got, same exact thing was happening to the first one so i sent it back saying it was DOA.
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January 22, 2012 12:04:57 PM

Best answer selected by Lavoo.
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January 22, 2012 12:55:37 PM

This topic has been closed by Mousemonkey
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