Took the computer back to Best buy (bought it on 5-31-12), they tested it and it worked fine. They said with this ASUS, there isn't a way to check in the BIOS for network adapter?? Anyways, got it home, plugged it in and it's working. Not sure what the problem was. Our phone line is having problems so I wonder if that's what may have caused the gliche.... Thanks for your help, I appreciate it!