tsnor said:
Shock that didn't throw you across room was low voltage. One of the wires is crimped under the MB and shorting against the case/front panel, or something similar.
Ask for another PC. You don't want to wait for this one to be fixed. Once fixed, this PC will be just as good as new -- they will just replace the PSU/crimped wire. I don't think anyone actually splices wires as part of fixes, just replaces modules like the PSU.
(1) Why does that happen ? Although it is a mild shock & it won't kill you but might damage other parts of workstation ? -- see above
(2) Is this common for workstations ? --Nope
(3) What should I do ? Of course Dell will try to troubleshoot again but should I let them do that OR ask for a New System ? -- New system.
(4) Wheat would happen if I continue using it till the new system arrives ? -- Bad idea, if the load on the PSU causes it to overheat it will shutdown with no warning. And if this is really a high voltage problem then you might suddenly switch between harmless and really bad. They can get you a new system REALLY FAST when pushed. Call Dell directly and explain that you and tech were shocked. That you need a PC to run your business. They should jump.
Sales guy said that support will send an Engineer in a day or two.
So should I let him do the troubleshooting or " JUST SAY NO " & ask for a Replacement ?
I am also afraid that if they take this system back, they will probably Repair it & send me back the same system. This is a very expensive system. ( $ 3000.00 ) How do I protect myself from that happenng ?
Also it took a month to deliever it because it is assembled out of the country. So I might be wasting my time & eventually getting the same system back after they make repairs on the same system.