I've seen a very similar problem as this, actually, nearly exactly the same problem that was solved by jumping the Clear CMOS, or resetting the BIOS by removing the CMOS for 30 seconds. This is not working for me.
Upon further inspection, this is the third detail that TigerDirect has failed to properly identify with this product. Labelled directly on top of the processor itself: "AD33000OJZ22HX" which IS one of the "supported" APUs for this motherboard listed on ASRock's website.
I have already requested, been approved for, and printed RMAs for both the mobo and the APU.
I will be ordering an ASRock H61M-DGS LGA 1155 Intel H61 Micro ATX Intel Motherboard and Intel Celeron G530 Sandy Bridge 2.4GHz LGA 1155 65W Dual-Core CPU -- both from Newegg. TigerDirect has lost my faith after this slip-up.
If anyone has any more advice before I ship this stuff off tomorrow afternoon, I'd love to hear it. I hate making this client wait for all of this. As any technician knows, no matter what is outside of our control, the client always blames us for delays and inconveniences.
Update: after being in touch with ASRock directly, they have surmised that the BIOS on the motherboard is 1.2 and the A4 3300 requires 1.4, and will be sending me a replacement BIOS chip.
I have two concerns, though. It seems that regardless of this, the motherboard should still acknowledge the dedicated ATI Radeon HD 5250 PCI-E 2.1 GPU that I've installed. Or would the unsupported BIOS result in NO processor support, or just the integrated APU graphics?